Why is it that I was taken off Safelink for being two days late in recertifying while...

GetHuman1972004's customer service issue with SafeLink from January 2019

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The issue in GetHuman1972004's own words
Why is it that I was taken off Safelink for being two days late in recertifying while two people that I know and also have Safe link free phones and service tell me that they have never had to recertify?The phone number I had was *** *** ****'I have no idea what the serial number is, I reported the phone lost or stolen. This was a few months back. Iwas told I could not get a replacement because the phone was a refurbished phone. All I want is an explanation.
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SafeLink

Customer service issue
Reported by GetHuman1972004
Jan 15th, 2019 - 9 mons ago
I have an issue with SafeLink too
Not resolved
Seen by 1 customer so far
Similar issue to 11336 others
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Timeline
GetHuman1972004 started working on this issue
Jan 15th 9:20pm