Got my girlfriend a galaxy * unlocked AT&T based phone. SafeLinks web site said I coul...

GetHuman-milfiret's customer service issue with SafeLink from December 2018

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The issue in GetHuman-milfiret's own words
Got my girlfriend a galaxy * unlocked AT&T based phone. SafeLinks web site said I could get a tracfone bring your own phone kit and not have to wait for them to send a card. Customer service refused to acknowledge any of the sim cards in the kit. We waited several weeks for their card to arrive. It was tmobile. I again argued with customer service and she refused to let me through to tech services unless I used the tmobile card. Because we needed the phone for work we excepted the tmobile card and have had a terrible year with it. My son got the same phone and starter kit. He somehow got tech services to put the AT&T card in and has had no problems and great reception. I have a new AT&T sim card where do i start to get this installed.
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Customer service issue
Reported by GetHuman-milfiret
Dec 6th, 2018 - 6 mons ago
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Seen by 4 customers so far
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GetHuman-milfiret started working on this issue
Dec 6th, 2018 4:29pm