I need real customer service in obtaining my mins. and updating my certification.

GetHuman-deruff's customer service issue with SafeLink from November 2018

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Help with my SafeLink issue

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The issue in GetHuman-deruff's own words
Obtain my minutes and updating my certification ... My account no. ********. I did not get my mins.this month. I went on line ans was told I that I needed to recertify. However, when I go to the screen to recertify, it states I don't need to recertify this early. I was told I needed to send additional documentation. S I submitted the documentation on My Safelink email. Now, I went to chect the status of my account and now it states I was unqualified. Why and what is going on?
My status reads qualified and resume getting my monthly mins. I am a disable senior citizen and should not have to submit to the type of treatment.
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SafeLink

my tracfone
Customer service issue
Reported by GetHuman-deruff
Nov 12th, 2018 - 2 years ago
Fixed
Seen by 11 customers so far
Similar issue to 9112 others
0 customers following this
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Timeline

GetHuman-deruff started working on this issue
Nov 12th, 2018 11:28pm
GetHuman-deruff confirmed the issue is fixed. Hooray!
Nov 12th, 2018 11:29pm