I have been using a ZTE model *Z***T smartphone with my safelink service. Had to reset...

GetHuman-mevboyer's customer service issue with SafeLink from October 2018

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The issue in GetHuman-mevboyer's own words
I have been using a ZTE model *Z***T smartphone with my safelink service. Had to reset phone and erase personal data in order to free up memory for security update. Could no longer use data. Attempted to re-enter APN info and was able to use data again temporarily. Now my phone does not work at all. When I attempt to make a call or send a text, I receive a message: Not registered on network. *Is there something you can do to re-activate my phone from your end? If not, can you send me a free replacement (non-smartphone) phone because I do not have funds to purchase another phone at this time? Phone number is : (***) ***-*****I do not have access to another phone to call Safelink at this time.**Thank you*Mary Boyer
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SafeLink

Customer service issue
Reported by GetHuman-mevboyer
Oct 10th, 2018 - a mon ago
I have an issue with SafeLink too
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Seen by 5 customers so far
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GetHuman-mevboyer started working on this issue
Oct 10th 6:34pm