I have been using a ZTE model *Z***T smartphone with my safelink service. Had to reset...

GetHuman-mevboyer's customer service issue with SafeLink from October 2018

7806 similar
0 following
Help with my SafeLink issue
First: share to improve GetHuman-mevboyer's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-mevboyer to get a SafeLink rep on the line!
Always use the GetHuman Phone tocall SafeLink. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-mevboyer may need:
Phone number, Address on account, and Name on account
The issue in GetHuman-mevboyer's own words
I have been using a ZTE model *Z***T smartphone with my safelink service. Had to reset phone and erase personal data in order to free up memory for security update. Could no longer use data. Attempted to re-enter APN info and was able to use data again temporarily. Now my phone does not work at all. When I attempt to make a call or send a text, I receive a message: Not registered on network. *Is there something you can do to re-activate my phone from your end? If not, can you send me a free replacement (non-smartphone) phone because I do not have funds to purchase another phone at this time? Phone number is : (***) ***-*****I do not have access to another phone to call Safelink at this time.**Thank you*Mary Boyer
GetHuman-mevboyer did not yet indicate what SafeLink should do to make this right.
I have an issue with SafeLink too
How GetHuman-mevboyer fixed the problem
We are waiting for GetHuman-mevboyer to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get SafeLink's attention and get better help faster. Tap below to get started.
Having SafeLink issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would SafeLink email you?
This email address isn't valid
Follow this issue
See how GetHuman-mevboyer fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-mevboyer
Oct 10th, 2018 - 3 mons ago
I have an issue with SafeLink too
Not resolved
Seen by 5 customers so far
Similar issue to 7806 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-mevboyer started working on this issue
Oct 10th, 2018 6:34pm