I am trying to buy a smart phone for Safelink but they ask for info I dont remember

GetHuman916430's customer service issue with SafeLink from July 2018

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The issue in GetHuman916430's own words
Buy smart phone ….Why does it say it has been fixed... What has been fixed ? I am still trying ... I want to buy a smart phone to use with safelink but I don't remember all the info needed on the form. My e-mail address has changed because the company changed my*old e-mail address was *****@***.com it is now *****@***.com (the same company) I don't know app * etc.**I have Safelink because I am a disabled vet. My present phone is**G and most of the time it doesn't work or no service. *My safelink number is **********
I don't have the info they ask for and have my old email address, so they wont give me the info
Send me my app * or what ever I need
* or * years
I have sent emails, they just send me my balance or send A if you want to keep.
I have an issue with SafeLink too
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SafeLink

new phone
Customer service issue
Reported by GetHuman916430
Jul 25th, 2018 - 10 mons ago
I have an issue with SafeLink too
Fixed
Seen by 18 customers so far
Similar issue to 4274 others
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Items needed
Phone number
Address on account
Name on account
Timeline
GetHuman916430 started working on this issue
Jul 25th, 2018 6:45pm
GetHuman916430 indicated the issue is not fixed yet.
Jul 27th, 2018 2:22am
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Jul 27th, 2018 2:25am
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Jul 27th, 2018 3:48pm
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Jul 27th, 2018 5:15pm
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Jul 28th, 2018 12:42pm
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Jul 30th, 2018 8:52pm
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Jul 30th, 2018 8:59pm
GetHuman916430 indicated the issue is not fixed yet.
Jul 30th, 2018 9:03pm
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Aug 3rd, 2018 2:20pm
GetHuman916430 indicated the issue is not fixed yet.
Aug 6th, 2018 12:28pm