I had original safelink phone, but i had issues with it, so I bought a new smartphone...

GetHuman747780's customer service issue with SafeLink from June 2018

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The issue in GetHuman747780's own words
I had original safelink phone, but i had issues with it, so I bought a new smartphone (thru safelinkwireles) sent me an Alcatel phone and a SIM card that uses AT&T. Ever since I have gotten this phone I have NOT been able to make or receive ANY phone calls while I am in my home or even outside of my house! I cannot receive ANY calls or make calls using my cell phone unless I’m at least *** mike out of town bc there is hardly any AT&T cell coverage in my area. I can get a new smartphone sent to my from safelink at no charge, correct?
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SafeLink

Customer service issue
Reported by GetHuman747780
Jun 4th, 2018 - a yr ago
I have an issue with SafeLink too
Fixed
Seen by 14 customers so far
Similar issue to 350 others
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Timeline
GetHuman747780 started working on this issue
Jun 4th, 2018 2:50pm
GetHuman747780 confirmed the issue is fixed. Hooray!
Jun 4th, 2018 3:01pm