Re. refund for cancelled flights in my booking reservation YC*P*U*a) I received a text...
GetHuman-seanmolo's Refund Flight issue with Ryanair from March 2021
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Re. refund for cancelled flights in my booking reservation YC*P*U*a) I received a text informing of my outbound flight cancellation FR *** SNN to London STN . on the day of the flight **th March ****.*b) on the **th March **** I received an email informing me of the cancellation of my return flight FR *** London STN to SNN *th April *****c) this email contained a link that allowed me to seek a refund for my cancelled flights which I thought I did.*d) on **th of November **** a refund of EUR.***.** was credited back to my card. I raised issue with this sum in correspondence to customer care as the total cost of my booking was Eur.***. ** leaving me with a shortfall of Eur. ***.**. A review was to be carried out with a ref.*******. I was never given any result of this review or a reason as to why the full amount seems to have been rejected, as both flights are contained in the link of **th March ****.*e) As I have as yet no explanation for the shortfall in my refund sum I have at last had to assume that one of the cancelled flights has somehow not been included in my original application. I therefore returned to the link of the **th. March **** and re-processed a refund application form for flight reservation no. YC*P*U. Type of refund: all customers and all flights booked on this reservation, date and time**********.*f) I have attempted on a number of occasions to broach my issues via live chat but I had to abort (*) because I am informed YC*P*U has been processed and (*) i am very slow on the keyboard as I,m ** yrs of age.*(g) finally refund issue has been going on for **months today, what I seek is the shortfall of Eur.***.** based on the re-submitted refund application form ( ********** via link) and taking into account the sum of Eur.***.** credited back to my card (**********). I trust that this matter can now be resolved amicably, a quick responce is due at this late stage.
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