Ryanair Customer Service Issues

Booking Reference: C3UC4S I had a flight booked from Beziers to London Luton on the 14th of June [redacted] which was cancelled by Ryanair on the 14th of May. I have requested a refund for this booking. However, when I contacted Customer Services, they mentioned that the booking was made through a travel agency or 3rd party online provider and requested a customer verification form to process a cheque refund. This is incorrect as I booked the flight directly through the official Ryanair website. My payment was made to Ryanair using my credit card, and I received the confirmation email from Ryanair as well. Therefore, I am unable to complete the customer verification form as I did not use a third party for booking. I kindly ask for the refund to be processed to my credit card directly. Thank you.

I am seeking a refund for reservations E6H1XM and K7VRXW as my niece's wedding, which was the reason for our trip to Barcelona in June, has been canceled due to local restrictions. We are unable to travel from Luton to Barcelona on June 18th, as originally planned. I kindly request a full refund of £[redacted].98 for K7VRXW and £[redacted].98 for E6H1XM due to the unforeseen circumstances surrounding the event cancellation.

I attempted to board flight FR9961 to Sofia, Bulgaria on Monday, May 17th. I had a negative COVID test from May 15th, but was denied boarding for it being too early. After speaking with Stansted Airport, they confirmed I should have been able to fly. I rebooked my return flight for Wednesday, May 19th with Ryanair at triple the cost with insurance. Upon arriving at the gate after checking in online, I was informed my test was over 72 hours old, even though it was within the timeframe on Monday, the 17th. I've incurred nearly £[redacted] in flight expenses for essential medical reasons and have not been able to travel. If I had been allowed to fly on the 17th, I wouldn't have needed to rebook further flights. I am seeking a refund for both flights, which has been denied. I have already reached out to Ryanair via email but have not received a response yet.

I made a flight and hotel reservation through Opodo from May 16th to May 21st. Upon arriving at the airport 2 and a half hours before my flight, I encountered issues during check-in. Despite being early, I was redirected between counters due to booking through Opodo. Ultimately, I was told to pay for my 8kg baggage but was unable to do so with cash as Ryanair only accepted credit cards. I arranged for funds to be transferred and had the money available, but the check-in staff closed the process abruptly, despite my efforts to pay. The way I was treated with disrespect and denial of my right to fly was unjust. Opodo did not offer any compensation, leaving me without a flight, travel expenses, or accommodation. I intend to take action against this unfair treatment and seek a refund or voucher. I had company who can corroborate the mistreatment I faced. I trust that you will investigate this matter thoroughly and provide the necessary support. Thank you for your attention. Sincerely, Maysoun Saad.

I received two emails from you with the subject "WG: 13 CQVY/important information about your booking." I appreciate them. Today, I visited Vienna airport to address the issue that I cannot do online check-in or check in earlier at the Ryanair counter at the airport. I was informed that I can only check in on the flight date, June 11, [redacted], at 07:20, at the airport's airline counter. The main issue is the requirement to be there three hours before departure. Your email advising to check in 90 minutes before departure is not acceptable, as they insisted on the three-hour rule. Being a 74-year-old woman residing in Vienna's 18th district, reaching the airport by 04:00 to meet the check-in deadline at 07:20 presents significant challenges due to the lack of early morning transport. I kindly request an exception to allow online check-in or early check-in before the departure date. Knowing the specific time and date when I can visit your counter at Vienna airport for early check-in is crucial. I stress that online check-in would be much more convenient for both parties. The booking through eSKY was unrelated to us and seemed to involve overcharging. I paid [redacted].36 euros while you received 80.78 euros. I urge you to consider allowing me to check in online promptly. Sincerely, Prof. Meg Rogers.

I'm trying to check in online or do an earlier check-in at the airport. I sent an email about this 10 minutes ago. As per your two emails titled "WG:13CQVY-important information...." from yesterday, I'm unable to check in online. Please consider making an exception due to my age of 74 and the distance between the 18th district in Vienna where I reside and Vienna airport to allow online check-in. Kindly review my recent email for details. Thank you.

I would like to make an online check-in for my flight, but I am unable to do so as our booking was made inadvertently through -eSKY-. Although I have received two official emails from you with an apology and the suggestion to check in directly at the Ryanair counter on the day of my flight, June 11th at 07:20, the issue arose when the Ryanair staff at Vienna airport insisted I arrive 3 hours before the flight, which would require me to be there at 04:20 in the morning. This is particularly challenging for me as a 74-year-old residing in central Vienna. I have requested an exception to enable online check-in for my journey, especially since I have already completed online check-in for my return flight on June 25th. I have attempted to contact you multiple times to seek assistance, but have been unable to reach you. Please help me. - Rogers

Due to the Covid-19 pandemic, Ryanair gave me the option to change my flight date or request a refund due to travel restrictions. I chose the refund option. However, I later received an email from the company stating that, due to high volume, they were offering vouchers instead of refunds, which is not what I want. I confirmed that my refund request was already submitted. I am submitting a complaint in the hopes of receiving the refund considering the current situation. My booking number is FYV26X, email is [redacted], last four digits of the card are [redacted], and the flight was from Madrid to Ibiza on 05/26/[redacted] and return from Ibiza to Madrid on 05/30/[redacted].

Hi, I purchased a ticket from Valencia to Kiev for June 16th with reservation number N5IWHS under the Flexi Plus option. The description on your website clearly states there are free changes included. Now, when I attempt to change my flight to July 4th, I am being asked to pay an additional 20€. This is unacceptable considering I already paid 40€ for my bag during booking. Why the extra charge now? This does not align with the service you advertise. While I understand there may be a difference in costs between the June and July flights, charging for the bag is unjustified. Please clarify where this policy is stated on your website. If not, I will be forced to take further action in line with my customer rights. Your advertised feature of flexibility with no extra cost is not being honored.

Dear Ryanair team, I am a loyal customer who travels with Ryanair every year, often twice a year. Last year, I booked a flight for 28/06/21 with booking reference 079FMZ. Despite a previous unfortunate experience of losing money on similar flights due to travel restrictions, I booked with you again. As a Police Officer, I must follow government advice, and Spain currently being Amber with quarantine rules makes it impossible for me to fly. I called to reschedule the flight for September without success. The customer service representative mentioned a £90 fee per person, which seems unfair considering the ability to change flights for free is advertised. This situation, coupled with poor customer service last year, where I faced delays and refunds due to flight cancellations, has me second-guessing my loyalty to Ryanair. I kindly ask you to reconsider your stance as I wish to continue flying with Ryanair. Alternatively, I have found available flights on your website for the same dates at a similar price. Best regards, Michelle T.

Hello, I have been trying to receive a cash refund since 19 June [redacted] for my Ryanair flight with the following details: - Initial Ryanair Refund request reference: [redacted] - Flight Booking Reference: Y5GU8M - Flight Number: [redacted] from Tenerife to London Luton on 25 Jan [redacted] - Email address: [redacted] I traveled under my married name Faith Voak. I am willing to provide a copy of my passport or divorce certificate if necessary. The booking was made through Lastminute.com as part of a flight/hotel package. I've attempted to complete the online refund form, but it seems the system is not recognizing my email and booking references, possibly due to the flight being over a year ago. I would greatly appreciate any assistance with resolving this issue. You can contact me at [redacted] or 0[redacted]. Thank you, Faith

Dear all, I recently booked 5 tickets with Ryanair for a trip from Amman to Tirana on July 16th and returning on August 16th. However, I encountered an issue with the flights involving unexpected transits in Krakow and Gdansk, Poland, as well as in Bologna, Italy. Unfortunately, we lack the necessary Transit Visas for Poland and Italy to proceed with our flights. The flights include a domestic leg from Krakow to Gdansk, which is causing complications. Due to embassy closures in Jordan, we are unable to secure a Schengen visa for these transits, preventing us from traveling further. We require assistance in changing our flights to avoid these internal transits and ensure a safe journey from Amman to Tirana and back. I have provided the details of our itinerary for your reference. Your prompt help in resolving this matter is greatly appreciated. Best regards, RAED ELMUBASLAT

Dear all, I booked tickets on Ryanair from Amman to Tirana departing on July * and returning on August *. However, we recently realized there are two transits in Krakow and Gdansk in Poland, and one transit in Bologna, Italy. We don't have the necessary Transit Visas for Poland and Italy to continue our journey. There are domestic flights within Poland and Italy that require a Schengen visa. Unfortunately, due to embassy closures, we can't obtain the required visas to continue our trip. I kindly request your help in changing our flights to avoid these transit points so we can travel safely. I have attached the details of our trip for your reference. Looking forward to your prompt assistance. Regards, RE. Amman, Jordan.

Dear all, I wanted to share that I have a booking with Ryanair for a trip from Amman to Tirana on July 16th and back on August 16th. Unfortunately, there seems to be an issue with two transits in Krakow and Gdansk, Poland, and one in Bologna, Italy. As we do not have Transit Visas for these countries, we are unable to continue our journey. Due to embassy closures in Jordan, obtaining a Schengen Visa for these transits is not possible either, which hinders our travel plans. I kindly request assistance in changing our flights to have only one transit in the same airports to ensure a smooth journey from Amman to Tirana and back. I have attached the details of our trip and flights for reference. I appreciate your prompt help in resolving this matter for me and my family. Regards, RAED E. from Amman, Jordan.

Hello, I have been trying unsuccessfully for several days to reach out to Ryanair regarding my upcoming flight on June 15th from Stansted to Lisbon (booking number SB4TYD). Portugal being placed on the Amber covid list has led to the cancellation of my trip to London. I am seeking to receive a credit for the amount I paid for the flight to use at a later date. Regrettably, Ryanair's customer service portal appears to be complicating matters for customers, and their live chat feature consistently disconnects me whenever I attempt to use it within their business hours. This situation has been very frustrating for me.

Dear Customer Care, I am seeking help with a mistake I made in my upcoming travel reservation. After booking our long-awaited holiday, I realized that I made an error in the return date. I booked a flight from Bordeaux to Figari (Corsica) through lastminute.com with the booking ID [redacted]. The flight details are as follows: Outbound: Ryanair FR2852 Operated by Malta Air 22/08/21 15:40 BOD (Bordeaux Mérignac) - Terminal L Economy - Direct 17:20 FSC (Figari Sud Corse) PNR: UEW97U Return: 12/09/21 17:45 FSC (Figari Sud Corse) Ryanair FR2853 Operated by Malta Air Economy - Direct 19:25 BOD (Bordeaux Mérignac) - Terminal L PNR: UEW97U I would like to change both tickets to the flight on 05/09/21 instead of 12/09/21. When I tried to modify the booking on lastminute.com, they directed me to contact the airline directly. Malta Air advised me to email Ryanair to explain the situation. Any assistance would be greatly appreciated. Thank you in advance. Best regards, Benjamin Vandeputte

I am lodging this complaint due to the frustrating experience of being unable to reach a customer service representative for weeks after booking to rectify a double booking issue. On May 11th, I made a reservation with booking code X82F2Z (booking email [redacted]). However, a payment confirmation error resulted in a repeat booking with code WCLWXA and duplicate charges on my credit card. Despite numerous attempts via phone and chat since the next day, I have been unsuccessful in resolving this issue. My departure is scheduled for June 24th, so I am anxiously waiting for assistance before that date. Regards, M. Autiero.

I am writing to express my disappointment regarding the lack of reimbursement for my canceled flight due to Covid-19. On January 17, [redacted], I bought ticket number FR8846// FR9947 from Milan (Bergamo) to Marrakesh with reservation number G8K8YD. When the flight was canceled on March 30, [redacted], I promptly initiated the refund process on your website to have my credit card reimbursed. Despite initially being offered a voucher as an alternative, I declined it and requested the refund instead, confirming my choice via email on April 8, [redacted]. Despite contacting customer service multiple times in October and November of [redacted], and January of [redacted], I have yet to receive any reimbursement or updates on the status of my refund request. I kindly request that you comply with European legislation and refund the amount of €[redacted].18 to my American Express credit card. Sincerely, Francesca T. [redacted] [redacted]

I have had a difficult time getting through to customer service regarding my flight change fee. I attempted to contact them via chat and phone starting yesterday afternoon, but the lines were constantly busy and calls were being dropped. Finally, after waiting for hours, I was able to speak to someone this early afternoon only to be informed that it was too late to waive the fee since my flight is scheduled for next Tuesday at 10:30 a.m. Today is still a week away from my flight, and I fail to comprehend the strict deadline, especially since it was not my fault that I couldn't reach them. Originally, I booked a flight specifically because it had no change fees promotion, but when I tried to make changes online, it was still trying to charge me. This mistake is on their end for not recognizing my original booking had no change fee included. Consequently, I urgently needed to speak with someone, but the difficulty in reaching them persists. Why should I be penalized for their lack of service is my main concern!

Dear Customer, We regret to inform you that due to commercial reasons, Ryanair has taken the decision to cancel your flight/flights FR9369 from Bologna to Barcelona El Prat on 18 Jun 21, BOOKING T8GYUZ. We are working hard to minimize these cancellations. Please inform all other passengers in your group. We are proceeding to inform each customer about the option to choose between a full ticket refund or boarding an alternative flight with proper assistance (see below for details). THIS IS THE COMMUNICATION THAT WE RECEIVED, WE HAVE ALREADY CHANGED THE FLIGHT TO SATURDAY 19/06 NEXT. OF COURSE, UNDER THE EU REGULATION [redacted]/[redacted] WE ARE ENTITLED TO A COMPENSATION. I URGENTLY REQUEST INSTRUCTIONS FOR THE COMPENSATION CLAIM. REGARDS.