Because of the FCO advising against travel to Lanzarote I didn't fly on September **th...

GetHuman5317350's customer service issue with Ryanair from September 2020

Help with my Ryanair issue
The issue in GetHuman5317350's own words
Because of the FCO advising against travel to Lanzarote I didn't fly on September **th, (returning September **th) I want to claim my return airfare from my travel insurance, but I can't find your confirmatory email of February *th detailing how much I paid you and this I need.*Is it possible to re-send it to me, please?*Booking ref. is D*G**P*Thank you.*Margaret Howarth

GetHuman5317350 did not yet indicate what Ryanair should do to make this right.

How GetHuman5317350 fixed the problem
I used live chats but it took * attempts* one adviser told me she had sorted the problem. Wrong! I got cut off from another adviser as you feel rushed being prompted after taking longer than * minutes to reply and the third adviser gave us the answer which wasn't the answer I wanted! Other customers should not bother trying to transfer the money from one flight to another as the cost is extortionate* £** per person per flight. Just say goodbye to your money! It's cheaper to book a new flight!
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Ryanair

Customer service issue
Reported by GetHuman5317350
Sep 30th, 2020 - 2 years ago
Fixed
GetHuman5317350 shared how to fix
Seen by 8 customers so far
Similar issue to 4840 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman5317350 started working on this issue
Sep 30th, 2020 4:41pm
GetHuman5317350 indicated the issue is not fixed yet.
Oct 1st, 2020 11:29am
GetHuman5317350 indicated the issue is not fixed yet.
Oct 1st, 2020 11:32am
GetHuman5317350 confirmed the issue is fixed. Hooray!
Oct 15th, 2020 6:33pm