This morning was the WORST experience I ever received on any airline. And I am a freque...

GetHuman3773595's Other Complaint issue with Ryanair from October 2019

Help with my Ryanair issue
First: share to improve GetHuman3773595's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman3773595's own words
This morning was the WORST experience I ever received on any airline. And I am a frequent traveler. I decided to go with RYANAIR for convenience. But I am EXTREMELY DISAPPOINTED. I have been trying to check in online for * days now! I reached as far as step * and when I placed my credit card information in it did not go through (keep in mind this is the same credit card used at the airport). I went EARLY to the airport to try to resolve this issue to avoid the penalty. I tried explaining myself to the cashier at RYANAIR and all she is saying is that I have to pay I have to pay. What?! This is not proper customer service, hear me out please. No one should no sort of compassion or try to understand where I am coming from. It seems as RYANAIR is all about making MONEY and don’t care about the customers but please remember without CUSTOMERS there is no revenue. A little customer service would have been appreciated with some kinda of compassion. ** Euros is a lot of money to spend just because I didn’t check in online, it’s not like I did it on purpose. It’s my first time flying with the airline cut me some slack and understand be so MAYBE I can book again. Happy customers return. I am certainly not happy. The ladies at the desk that collect the bags and check passports where nice and at least tried to understand me. Oh plus I had to pay another * euros for my priority so I can carry my * travel on bag! Come on you are robbing me. Does Ryanair care about the customers or just getting money in their pockets every little chance they get? Then I was tossed to the last seat at the back of the plane! Even if it was said that I would have to pay half of ** I would have still been upset but I would understand and respect that as RYANAIR trying and have some level of customer service. I need to be compensated in some way shape or form please. I never expected this from RYANAIR NEVER. Wow

GetHuman3773595 did not yet indicate what Ryanair should do to make this right.

How GetHuman3773595 fixed the problem

We are waiting for GetHuman3773595 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Ryanair's attention and get better help faster. Tap below to get started.
Having Ryanair issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Ryanair

Other Complaint issue
Reported by GetHuman3773595
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 10940 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman3773595 started working on this issue
Oct 16th, 2019 4:26am