Ryanair Customer Service Issues

I would like a full refund for my flight reservation with booking reference MZGMQY under the name of C. Greene for a trip from Dublin, Ireland to Paris, France on September 27, [redacted], and back on October 4, [redacted]. I faced technical issues on the website while making the purchase and was unaware that the transaction went through. However, I discovered that I was charged twice for the same ticket on two different credit cards. The last four digits of the Discover card used are [redacted], and the amount charged was approximately $99.48. I have already rebooked the same flight and do not need this duplicate reservation. Please process the refund promptly. Thank you.

Dear Sir or Madam, I am looking to prepay for one checked bag at 25 Euros each for the four of us traveling on the flight from Milan to Heraklion, Crete on 25/9/19. Despite booking through eSky.com, Ryanair.com cannot locate our reservation for four individuals. Is the booking reference "EUFWNI" associated with your system, as it doesn't match with eSky.com's number? I am seeking guidance on how to proceed with paying for the checked bags for our upcoming flight. Any assistance with this matter, either online or in person, would be greatly appreciated. Thank you for your help. Warm regards, Gene Connors

Yesterday, my luggage went missing on the journey from Naples to Dublin, potentially ending up on the Manchester flight with the label stub as evidence. Despite filing a PIR report, I haven't heard from Ryanair via phone or email. The provided contact number is unanswered. The person at the Dublin lost property desk appeared inexperienced and mentioned being in "holiday mode." My phone and iPad charger is inside the lost bag, causing inconvenience as the battery is running low. Your prompt assistance in this matter would be greatly appreciated.

I had a flight from Athens to Rome yesterday. I planned to pay for excess baggage at the gate, but encountered issues with my American credit cards. According to the gate agent, the problem was due to Ryan Air's outdated card readers. Despite explaining my situation, I was still required to pay the 50€ fee. Eventually, I was escorted to a bureau de change and forced to make an advanced payment from my credit card, incurring an additional 20€ fee. This experience left me feeling disappointed in Ryan Air's handling of the situation.

Upon my arrival on flight FR408 from CPH to CGN at 17:20, I safely landed at CGN. However, one of my luggages did not arrive; unsure if it's lost or delayed. I attempted to locate the baggage claim at the lost and found counter near the arrival belt, but was directed to the WISAG Counter responsible for Ryanair baggage issues at Terminal 2, near the Ryanair Customer Service counter. I filled out a lost baggage form, providing my email and LINE ID. The staff mentioned I would receive an email from WISAG within an hour with a code to track my bag and would contact me by email or LINE regarding transport solutions if they locate my bag. Regrettably, I have not received any communication from WISAG throughout the entire night. I am eagerly awaiting any updates. If you can assist, please reach me via email at [redacted], [redacted], or LINE ID: napas36. Looking forward to hearing from you soon. Thank you.

I recently booked a flight from Dublin to Bristol on September 22 using my American Express, with booking number RYV4WH. On the day of departure, I attempted to check in online through the RyanAir website as I couldn't download the app due to limited data. Despite providing all required details, I encountered issues entering my passport number during the check-in process. Later, at the airport, I was informed that I needed to pay $55 for not checking in early enough, despite my efforts to do so online. I ended up paying $77.78 for a new ticket and luggage. I believe this additional charge was unjustified, and I am requesting a refund of the $55. It was frustrating to experience these difficulties as a traveler from Australia using a new airline service. The lack of information regarding this charge on the email receipt was also concerning. I hope to get this matter resolved promptly.

I booked a package holiday with eDreams yesterday at 3:00 p.m. after losing my holiday with Thomas Cook. The agent confirmed the booking and sent the confirmation, but later at 9:30 p.m., I was informed that the flight was canceled. Although the hotel was booked, I have now spent 5 hours trying to get a refund for the hotel by contacting eDreams. They stated it may take 72 hours to process a refund as they need to check with the hotel. I believe it is not ideal to book a hotel without securing flights, especially in this current situation. I am now left without a holiday for October 1st and have no money to purchase another deal. The reference number for my issue is [redacted]8. I am reaching out to see if you can assist in any possible way as eDreams customer service has been extremely poor. I had made arrangements for my mother's care during those dates and will also incur expenses for a dog boarder for a holiday I am not able to go on. Can you please help resolve this matter? The flight was scheduled for 01/10 at 7:00 a.m. from Prestwick, returning on 8th.

I am a frequent RyanAir customer, flying about 10 times a year with them. I have noticed a significant issue on their website regarding the purchase of "priority and 2 cabin bags" after ticket purchase. The website doesn't clearly state that this option applies to both outbound and inbound flights when purchased during check-in. This lack of clarity can mislead customers into thinking they have the option for both flights, leading to confusion at the airport. It's important for RyanAir to address and rectify this issue to prevent any further confusion for passengers like myself. Thank you, Prof Dr Richard Rijnvos from Durham, UK.

I am heading to Bologna next week to visit my late uncle's war grave. He sadly passed away on Friday the 13th, [redacted], in Italy, only two months before my birth. It will be a significant visit as I will be at his grave exactly 75 years after his passing. I want to bring a glass poppy in a box measuring 76x26x26 as a tribute. Can you grant me permission to carry this as cabin baggage on my flight with reference YTLIJWY? I have booked two cabin bags and priority boarding. Your assistance with this matter would mean a lot to me. Thank you for your help. - David Hartridge

Subject: Double Charge Issue with My Ryanair Flight Hello, I wanted to bring to your attention that I recently made a booking for a flight from Kerry Airport to London Stansted for three people on Thursday, September 26th. Upon reviewing my online banking statement, I noticed that I have been charged twice for this booking. The first charge of €89.96 was on September 24th, which seems to be incorrect. The second charge of €89.94 was on September 30th, which is the correct one. I have checked thoroughly, and I cannot find any duplicate booking for the flights. I kindly request your assistance in resolving this matter promptly, as I believe I should not have to pay for the same flights twice. Your attention to this issue is greatly appreciated. Thank you, Geraldine D.

Hello, this is Karen Coffey. I have been trying to reach you on the phone, unfortunately with no success. Could you please contact me on my mobile at [redacted]? I am inquiring about a refund for a flight booked from Dublin to Madrid on October 9th to 12th. Originally, six family members were supposed to travel, but due to a medical issue involving bleeding and clots, I am unable to fly. I have already sent an email to Gethuman regarding this matter. I can provide you with the dates and my email address: [redacted] for further assistance. Thank you.

I accidentally booked a Ryanair flight through e-dreams, believing I was on the Ryanair website. Although I'm currently in Canada, I'll be in Spain for a few weeks. The flight I booked is from Madrid to Rome, departing on October 27th and returning on October 30th. The flight hasn't been charged to my credit card yet. Since Ryanair will be the one charging me, I wonder if I can treat this booking as if it was made directly through them. I'm worried about facing issues with getting a boarding pass or being able to board the flight. The flight details are as follows: - Flight FR9602 at 14:30 on October 27th - Flight FR9673 at 09:25 on October 30th Passenger: M. Piccolo Booking number: [redacted]

I encountered issues while trying to check in for my flight from Manchester to Shannon. Despite attempting on two different devices both on the app and website, I received an error message. At the airport, I waited in two separate lines for a total of 45 minutes only to be told I was within the two-hour window and had to pay 55 GBP for a boarding pass. I would like a refund due to the airline system's failure. The audit trail will show my multiple attempts to print the boarding pass as per the regulations. My booking reference is HYZ3UX for flight FR4776.

1. I purchased two tickets for a London Stansted to Zaragoza, Spain flight on the 24th of October [redacted], with the return flight scheduled for the 2nd of November [redacted]. The reservation number is Q5PU7T under the names E. Arias and C. Cardona. The total amount paid was £84.52. I am unable to use the tickets and would like a refund, please. 2. I flew from London Stansted to Castellon, Valencia, Spain on the 26th of September [redacted]. Unfortunately, the flight was delayed for 3 hours due to a door closure issue. As a frequent flyer, I incurred financial losses because of this delay and would like to request compensation for the inconvenience caused.

Regarding booking M38KRC, I would like to ensure that my wife's information has been updated correctly. During my last booking, both my wife and daughter-in-law were included. It seems there was a mix-up as my daughter-in-law shares the same name as my wife. When I attempted to add my wife's name this time, my daughter-in-law's name appeared. I immediately noticed the error in the date of birth and corrected the name to Elizabeth Fraser without a middle initial. I kindly request confirmation that the information is now accurate and that there will be no additional charges when disclosing our date of birth during check-in for the Advance Passenger Information (API). Your prompt confirmation would be greatly appreciated.

My luggage went missing during my flight with RyanAir from Rome FCO to Catania CTA. I filed a baggage claim at Catania Airport on Monday, October 7th, around 5 pm. Claim Number: CTAFR13186 I hope the RyanAir team at Rome FCO is informed about the situation and is currently working on locating my bag. I appreciate your assistance and understanding.

Yesterday, I noticed a flight from Edinburgh to Santander for 47 pounds. I saved it in my account without booking. Today, the price increased to 64 pounds, so I went ahead and purchased it. However, when I checked again, the saved flight from yesterday was still available for 47 pounds. Is it possible to switch my booking from the 64 pounds flight to the 47 pounds flight?

Yesterday, I noticed a flight from Edinburgh to Santander at a great price, so I saved it in my account. Today, the price increased but I ended up buying the ticket anyway. After purchasing, I saw that the saved flight from yesterday was still at the lower price. Is there a way to switch my expensive ticket for the cheaper one I saved to save some money?

I am having an issue with a gift voucher from Ryanair. I requested my friend in Spain to email me her name as it appears on her identification card. Unfortunately, there was an issue with the spacing in the email. The Spanish representative informed her that she would receive a refund once the correct voucher was received. However, after several calls, the same woman kept cutting me off after five minutes. This was distressing for me as I have Parkinson's. I am hoping to speak to someone in authority at Ryanair regarding this matter.

I'm requesting a refund for the £75 that Ryanair charged for parking that was never booked. I tried to reserve Stanstead long-stay parking online through Ryanair, but the website crashed during payment. After calling customer services at [redacted]3 on August 24th and making the £75 payment with card ending [redacted], I did not receive a confirmation email. Stanstead has no record of my booking. According to a customer advisor, while the payment went through, there were no available spaces, promising an automatic refund within 5 days. As of today, September 19th, I have not received the refund. I reached out on this board via email on October 2nd after speaking to Carl B on the chatbot, who assured me it's a high priority, but I am still awaiting resolution.