Ryanair Customer Service Issues

Hello Ryanair, I am Grace Khoo, a passenger traveling from Barcelona El Prat to London Stansted on October 11, [redacted], for flight FR9015 departing at 2 pm from Gate W44. I need to address the behavior of your ground crew at the boarding gate, particularly staff member with ID [redacted]. I was asked to wait for a visa check, despite having a valid visa-on-arrival from Heathrow for 6 months as I had flown from Stansted to Barcelona just four days prior. As the wait became extended and with my elderly mother, I tried to explain this to the staff member, who ignored my explanation, grew impatient, and spoke rudely. I requested to speak to a supervisor, and she dismissed me from the flight. Upon calling airport security, another staff member arrived and proceeded to speak disrespectfully about me in Spanish, which is completely unacceptable. I left the boarding gate and went to the Ryanair office at the terminal. I felt that my situation was not handled fairly, as I was accused of misbehavior solely based on the account of ground crew member [redacted]. I asked for both sides of the story to be heard, suggested reviewing security camera footage, and offered witnesses, including my mother, sister, and other passengers present, to be contacted for verification. I urge a thorough investigation into this matter, including reviewing security camera footage and talking to witnesses. I kindly request to be kept informed of any progress on this issue. Thank you for your attention to this matter.

I have traveled with Ryanair multiple times and am planning another trip next month. I was disappointed with my last experience when I tried to check in for my flight FR8296 from Bristol to Alicante on 29/9/19. Despite attempting to obtain our boarding passes in advance as usual, the software required us to pay for seats, which we tried repeatedly but failed. As a result, we arrived at the airport 2.25 hours early, only to find a long queue and no staff available for assistance for 20 minutes. By the time we were helped, we were told it was too late and we had to pay £55 each for boarding passes. We were assured we could request a refund by writing in. Our receipt docket number is [redacted] PNR REF EgLZTX (or E9LZTX). I kindly request a refund of £[redacted] or a voucher for future travel.

This morning's experience with RYANAIR was the worst I've had with any airline, and I travel frequently. Despite choosing RYANAIR for convenience, I've been extremely disappointed. I've struggled to check in online for two days. Even at the airport, my attempt to resolve the issue early was met with insistence on payment from the cashier. It felt like RYANAIR prioritizes money over customers, lacking compassion. Paying 55 Euros due to an online check-in issue was frustrating, especially as a first-time flyer with the airline. The additional 8 euros for priority boarding felt excessive. The treatment on the flight was disappointing too, with poor seating arrangements. A more customer-oriented approach and compensation would have been appreciated. Happy customers are likely to return, but my experience has left me far from pleased with RYANAIR.

Dear Mr. Huddleston, I wanted to make sure you were aware that the UK flight ban to Sharm El-Sheikh has been lifted, as announced by the government today. This decision marks the beginning of the resumption of flights to this popular destination, offering more options for travelers. Security improvements at the airport have paved the way for commercial airlines to operate routes to and from Sharm El-Sheikh. Transport Secretary Grant Shapps emphasized that safety remains a top priority for British nationals, with close collaboration between UK and Egyptian authorities for enhanced security procedures at the airport. Airlines interested in resuming operations will have government support as they work on their plans. I trust this update brings you satisfaction and assurance that progress is being made towards lifting the ban. Sincerely, Chris Bamber Office of Rt Hon David Mundell MP Member of Parliament for Dumfriesshire, Clydesdale, and Tweeddale

I reached out to your online chat service around 6 p.m. with a simple inquiry about the status of flight FR3457 from Beziers to London Luton. This flight was scheduled to land at Luton at 10:45 a.m. today. Since there was a significant delay, I was worried as my son was onboard. I just wanted to know if there was any update on the takeoff time. The agent, Cynthia, initially claimed she had no information but then mentioned issues with Italian airports being on strike, which didn't seem relevant since the aircraft was in France. She then advised me to contact the airport for updates, as she couldn't provide any details. I pointed out that it was a Ryanair flight and I expected the Ryanair chatline to have relevant information, but she was not helpful at all.

Hello, Today, we flew to Majorca with Ryanair. Our printed details mentioned that we paid for one hold bag and £50 for two onboard bags. However, at the gate, we were rudely told to pay £25 for one of the bags, even though our booking confirms £50 for two bags. This confusing situation dampened the start of our trip. After some commotion, the airhostess acknowledged our payment and indicated we shouldn't have been asked to pay extra. Now, we are anxious about potential charges on the return journey, as we are unsure of what we have already paid for. We hope for assistance on this matter. Thank you.

I am travelling to Malaga tomorrow morning on a 10:45 Ryanair flight, but unfortunately, I have lost my booking details on my phone. My daughter-in-law made the booking for me, and she is currently unavailable. I would be grateful if you could send me my booking information. I believe she booked me with priority status. Can you confirm if this entitles me to bring a carry-on bag and an additional small bag? Name: Mary Joan Bennett Thank you in advance.

My baggage was damaged on the return flight from Lanzarote to Manchester. My son carried the case, so I only noticed it when I came out of the baggage area. I spoke to customer services at the airport, and they said I cannot go back in and to contact you. I have taken pictures straight away at the airport to show the damage. No items were broken inside the case, but the corner and bottom have been dented, and the plastic framework of the case is all broken and in bits. It appears to have been dropped from a height. I had 5 cases on the trip, and this is the only one damaged. I hope you can help. I would like some monetary compensation towards a new suitcase. If you need photos, please ask, or if I need to take the case somewhere, let me know. Regards, B. Burgess.

I checked my luggage at Stansted Airport for my flight to Buffalo, NY. As a wheelchair user, I inquired multiple times about my baggage covering the full journey and was assured by the representative. Upon landing in Barcelona for a transfer to Norwegian Air, I encountered a confusing situation. I felt like I had been misled and left vulnerable to extra charges due to discrepancies in the luggage receipts. The staff at Norwegian Air seemed indifferent and demanded an additional fee for my luggage, despite having paid for it with Ryanair. The exchange was confrontational and unhelpful, leaving me feeling distressed and mistreated as they rushed me for payment before the plane departed. The lack of assistance and conflicting information between the airlines resulted in me losing valuable items and feeling deeply upset by the experience.

Good afternoon, We are French citizens residing in France, and my mother is scheduled to fly with Ryanair this Friday. However, she misplaced her ID card several months ago and has applied for a replacement to ensure she can take her flight. Due to ongoing strike actions and administrative delays typical of French authorities, her new ID card is still pending. This trip has been highly anticipated, as she is traveling to the North of France after more than a decade to reunite with friends and family. As this is a domestic flight within France, we understand that Ryanair requires either ID cards or passports for travel. Unfortunately, she does not possess either at the moment. She does have a photocopy of her previous ID card (the lost one) and documentation confirming her application for a new card in progress. We are hopeful that she will be allowed to board the flight with these documents. Thank you for your assistance and have a wonderful day.

I received an email today informing me of a departure time change, which I accepted with confirmation. However, I was surprised to learn that if the flight is delayed by more than 2 hours, a refund is an option, not compensation for the change. There was no mention of cancellation. My preference is to proceed with the flight, not cancel. I would like to retract my refund request and continue with my travel plans. I have two separate reservations under the name J. Kulczycka at 31 Medina Drive, Bn24 5ey. The flight numbers are EUJ56Y and NZ6CSY.

Hello, my suitcase broke during the flight from Madrid to Lanzarote, and I was given a code to submit a claim online. The issue is that when I enter the code, it says my name is incorrect. The flight was R4YW8M, with the surname Rugilo, and the code is ACEFR13010. They supposedly entered my name as MARIA, but it's not working. My email is [redacted] I need assistance as soon as possible because I only have until Sunday to resolve this on my own. Thank you 😊

Dear Customer Service, I selected the gender as "female," but it seems to have changed to "MALE" on the ticket I booked for Jazz Mine Herzig, my relative. I did not find where to input birthdates or age, which seem to be missing. The passport number is correctly provided. I kindly request assistance in correcting the gender and ensuring all necessary details like birthdates are included. I hope the flight goes smoothly as it is Jazz's first flight. The flight details are as follows: Ryanair Flight FR [redacted], with the airline locator X57Y9M. The booking was made by Andrea Herzig. Departing at 09:40 on Friday, 17th January from Malaga, Spain to Memmingen, Germany at 12:35 in Turista class. Thank you for your help. Email: [redacted]

Hello, I am a customer named Georgi Raev. I have flown several times with Ryanair. I need to travel from Sofia, Bulgaria to Birmingham, UK on January 9th. I use a Bulgarian ID card as my travel document. I need to renew my ID card in Bulgaria, so the number on it will change. Can I still travel with the same ID card but a different number after renewing it before my flight on January 9th? Please advise. Thank you for your assistance. Best regards, Georgi Raev

My husband and I booked flights for July 8th to 22nd next year, but due to personal reasons, I made a mistake with the dates. I need to change our flights, but the fee is $[redacted], which I can't afford right now. I am dealing with a lot, from my mum's COPD diagnosis to waiting for a cancer referral and my son being stuck in Jakarta. Can you please assist me with waiving or reducing the change fee? I am really overwhelmed and would appreciate any help you can provide during this difficult time.

Dear Sir or Madam, As I am unable to contact anyone, I am trying to inquire in this way. I booked and paid for Ticket No. CU8W3L for the flight from Berlin to Faro (Flight FR5791) on December 13, [redacted], and the return on December 20, [redacted] (Flight [redacted]). I have printed my boarding passes and noticed that my 20 KG luggage, which I also paid for, is not listed on the boarding pass. I kindly request a review and a prompt response. Yours sincerely, Heike Bundesmann

I purchased a flexi ticket from Stansted to Perugia with a return flight. Despite my efforts to inform you of my wish to reschedule, I encountered issues with the email addresses provided bouncing back. Thus, I cannot proceed with the rebooking until this matter is addressed. My flight was scheduled for October 15th with a return on October 21st. I have additional details available. Please contact me at 01[redacted]12 in Scotland. On another note, I would like to lodge a complaint regarding a disrespectful Customer Service Representative who was unhelpful. I have a significant online and Facebook following who will be interested in hearing about my experience.

I have a round trip flight from Copenhagen to Prague with reservation number R7PUMT. I am attempting to complete online check-in. When purchasing the tickets, I paid for Priority and 2 cabin bags for two out of the three passengers. However, Ryanair is not allowing me to proceed past the window where I need to select my cabin bags. I have already chosen my cabin bags during the booking and have paid for them along with Priority. How can I bypass the window asking for bag choices to obtain my boarding passes without making duplicate bag payments? Thank you, Melissa M.

We missed our flight on Sunday, December 8th because my husband underwent emergency surgery and was hospitalized. Ryanair and Europ Assist, our travel insurance provider, are unresponsive regarding our refund claim due to the seriousness of the situation. I have submitted all required documents online, but despite having provided the necessary paperwork from the hospital, my refund request seems to be overlooked. Numerous attempts to contact both companies through various phone numbers have been unsuccessful.

Hello Ryanair Customer Service, I am writing to report issues with a missed flight and baggage overcharge during my recent trip to Milan. My travel itinerary included stops in London, Lisbon, Azores, and back to Toronto. During check-in at London STN airport, I was directed to purchase additional baggage for 8 pounds at a different counter. After waiting in a long line and facing inefficiencies from staff, I missed my flight while trying to comply with the requirement. Upon arrival at Milan BGY airport, I was unexpectedly charged 25 euros for baggage weighing less than 6 KG. This discrepancy in charges for lighter baggage was confusing and frustrating. I kindly request a refund of 89 pounds for the missed flight and the excess baggage charges. Thank you for your attention to this matter. Sincerely, Li Juan Z.