Kinda funny the page marks the issue as fixed, when in fact, nothing is fixed, and no alternative options are being offered....Says a lot

GetHuman1637153's customer service issue with Ryanair from November 2018

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The issue in GetHuman1637153's own words
I booked a flight, which my wife and I were unable to get onto. I just need a confirmation that we did not travel with these flights, so we can be reimbursed by our travel insurance. Also talked with one of your colleagues about this, he told me to contact you again after the flight has actually departed.*Thanks in advance for your help!
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Ryanair

Customer service issue
Reported by GetHuman1637153
Nov 27th, 2018 - 9 mons ago
I have an issue with Ryanair too
Fixed
Seen by 8 customers so far
Similar issue to 4827 others
0 customers following this
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Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman1637153 started working on this issue
Nov 27th, 2018 3:02pm
GetHuman1637153 indicated the issue is not fixed yet.
Nov 27th, 2018 3:06pm