Myself my partner and our three year old daughter travelled with your airline to Munich...
GetHuman-jpwatter's customer service issue with Ryanair from August 2018
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Myself my partner and our three year old daughter travelled with your airline to Munich on ********** on flight no.Fr**** and checked on one bag and upon boarding the aircraft in Dublin airport our hand luggage and a pram*stroller for our daughter was taken to be stored in the aircraft undercarriage as is currently Ryanair procedure. **Upon arriving in Munich airport we collected our bags but our child’s pram was nowhere to be found **We contacted the company AHS in Munich airport that manage lost luggage who advised that Ryanair would be contacted in relation to our missing item of property and that the item would most likely be in Munich airport within ** hours.**We were also given a number to contact to follow up on this issue which we rang on each day of our family holiday but never got through as the number repeatedly rang out.*To put things in perspective I am a disabled citizen with significant mobility issues and our child’s stroller was essential for the holiday and were did not have the finances to purchase a second pram no would we be able to transport a second stroller around and back from Munich.**After a disastrous week of carrying a three year old around Munich we wr*left with no option but to contact the AHS lost baagae desk in Munich airport before boarding our return flight Fr**** and after being delayed ** minutes at this helpdesk only to be advised that the could not locate the personal item that we had entrusted and paid Ryanair to transport on our holiday and that we would have to pursue the issue with Ryanair directly ?**This ** minute delay resulted in myself my partner and chilled missing the but transporting the flight passengers as it pulled away just as we arrived at the gate and as a consequence we had to book and pay for the next flight to Dublin for my family which was aerlingus flight no.EI**** which came at a cost of €***.**I expect Ryanair to take ownership of the fact that due to losing our property and having no follow up procedure in.place to reunite us with our child’s pram we were delayed in boarding the return flight a missed same. **I expect a full reimbursement of the expense incurred die to Ryanair’s negligence and await confirmation of how we will be compensated for the catalogue of inconvenience that we have experienced due to Ryanair errors.**Kind regards JP
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Aug 27th, 2018 7:43pm
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