I have been trying since ******* to change*update the physical address, e-mail & tele...

GetHuman1355585's customer service issue with RushCard from October 2018

Help with my RushCard issue
Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman1355585's own words
I have been trying since ******* to change*update the physical address, e-mail & telephone number associated with card * **** **** **** **** (card lost *stolen)... I was unable to update info on account online due to unable to access e-mail (LLS*****@***.com or the phone number ***-------no longer have access to either). I have no driver's license, social security card, insurance card or any form of ID except an old copy of a driver's license. Documents sent in to verify myself included copy of driver's license from phone, medicare card and a piece of mail dated within the last ** days...long story short the driver's license not legible but medicare card and piece of mail accepted... I spoke with a supervisor who said I could go to social security and get receipt showing I applied for a new card and fax this in because I have no driver's license... All documents now accepted & approved... I'm in need of my funds because this is my disability I receive and depend on every month!!!
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RushCard

Customer service issue
Reported by GetHuman1355585
Oct 16th, 2018 - 2 mons ago
I have an issue with RushCard too
Fixed
Seen by 2 customers so far
Similar issue to 1722 others
0 customers following this
Items needed
Card Number
Email on Account
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman1355585 started working on this issue
Oct 16th 5:08pm
GetHuman1355585 indicated the issue is not fixed yet.
Oct 16th 5:10pm