I used RushCard in **** I actually had * of the one for me, my wife, and a friend becau...

GetHuman-geurin's customer service issue with RushCard from October 2018

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The issue in GetHuman-geurin's own words
I used RushCard in **** I actually had * of the one for me, my wife, and a friend because I work out of town and it’s easy to send money. Well I just got out of prison for four years and got the old job back so I got new iPhone with new email, which currently isn’t workin due to a automatic update my phone did last night however it was workin, because I didn’t remember my old one. Phone has new number also. So I needed direct deposit and figured rush card would be my choice so I went online applied for a new card entered my new email, new number, my name, and my social security number, along with new address. Now I’m trying to set up rush card app so I can manage my account but it says account already registered. Now technical support is telling me they can’t make there mistake right and that they see I used new info to apply for new card but they left the old email and old phone number but sent it to my new address. Makes no sense wouldn’t address be more important than phone number and email address customer service says I gotta mail the info in so now I’m * hours from home supposed to see parole tomorrow if I don’t get there I go back to prison and I’m broke because rushcard stole my money
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RushCard

Customer service issue
Reported by GetHuman-geurin
Oct 11th, 2018 - 2 years ago
Fixed
Seen by 4 customers so far
Similar issue to 1587 others
0 customers following this
Items needed
Card Number
Email on Account
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman-geurin started working on this issue
Oct 11th, 2018 3:29am
GetHuman-geurin indicated the issue is not fixed yet.
Oct 11th, 2018 3:31am
GetHuman-geurin indicated the issue is not fixed yet.
Oct 13th, 2018 12:25am

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