My name is Arnold Johnson and i was a rush card owner. Well i went To use my card one d...

GetHuman-biggwill's customer service issue with RushCard from June 2018

Help with my RushCard issue
My name is Arnold Johnson and i was a rush card owner. Well i went To use my card one day my account had been closed and i was refunded a check in my name of the sum of *** plus dollars. The check was mailed To our address and i didnt know the account had been closed. I called rush and never was told why my account was closed. My wife had the check at our house and could not cash the check cause its in my name and i have been in prison and am unable To cash my check.my wife has lost the check now while moving stuff in the house. I need To have another check reissued again cause i found out my wife can have power of attourny of my money due To me not being home and we need our money.you can see the check was never cashed
I trust that RushCard will make this right and come up with a resolution that is fair.
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RushCard

Customer service issue
Reported by GetHuman-biggwill
Jun 6th, 2018 - 2 mons ago
I have an issue with RushCard too
Fixed
Seen by 5 customers so far
Similar issue to 686 others
0 customers following this
Items needed
Card Number
Email on Account
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman-biggwill started working on this issue
Jun 6th 8:08pm
GetHuman-biggwill indicated the issue is not fixed yet.
Jun 6th 10:00pm