please can you let me know what has happened to this .Claim submitted - Thanks for usin...

GetHuman5307302's Refund a Charge issue with Royal Mail from September 2020

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The issue in GetHuman5307302's own words
please can you let me know what has happened to this .Claim submitted - Thanks for using our online claims form.**Your reference number is: ******-******, please make a note of this.**Details of what you've told us are shown below, but first some important information:****. If you've uploaded supporting evidence or if your claim is for a delayed item….**We'll aim to get a response to you within the next ** days (** days for international claims). Please keep all original evidence as we may ask for this.****. If you didn't upload evidence but wish to claim (excl. 'delay' cases)…**You must print this page and attach it to your supporting evidence and send them to us.**You need to send us proof of posting AND proof of value:**Proof of posting e.g. Post Office receipt, Online Postage receipt stamped at the Post Office or copy of a Sales Order AND -*Proof of the item's value. This must show what it cost to acquire, purchase or manufacture the original item (or repair it, in the case of damage).**Additionally you must also provide:**For eBay claims - the eBay final sale page and PayPal or Bank*Credit card statement*For damage or claims where some of the contents were missing - photographs of the damaged item and packaging. You must retain the damaged item and original packaging as we may need to inspect them.*Send inland claims to:*Send international claims to*Freepost ROYAL MAIL CUSTOMER SERVICES*Freepost ROYAL MAIL INTERNATIONAL*Please add your reference number to each piece of evidence you send us - this speeds things up.**It's important we receive this evidence within the next ** working days. If not, we'll assume your item has been safely delivered and you no longer wish to pursue your claim. We won't then contact you again.***. Here's what you told us about your claim:**You are claiming for a International Tracked & Signed item RY*********GB, posted on ********** that is*was: Lost. The item was posted via a Post Office costing £**.*****You Mr John Carter are the Sender of the item and your address is: ** Catlow Hall Street Oswaldtwistle Accrington BB* *EU Your contact details are: *********** and email address: *****@***.com**The item was sent to*from Mrs Luis Miguel Javier Marrero, Emilio Gutierrez Salazar N** Puerta ** San Cristobal De La Laguna, ** *** Spain***Online Marketplace number: **************You agreed to our declaration that a false claim for compensation could result in criminal prosecution. And that to the best of your knowledge, the information you have given is correct and truthful. You also undertake to advise Royal Mail Group Ltd immediately if any lost letters or parcels are subsequently traced, and to refund Royal Mail Group Ltd any monies paid in compensation for these items.

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Royal Mail

Refund a Charge issue
Reported by GetHuman5307302
Sep 28th, 2020 - 2 years ago
Not resolved
Seen by 114 customers so far
Similar issue to 4065 others
0 customers following this

Timeline

GetHuman5307302 started working on this issue
Sep 28th, 2020 9:11am

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