Royal Mail Customer Service Issues

I recently placed an order on the VERY website. The first two items were delivered to my door, but unfortunately, the most expensive item, priced at £[redacted], was left outside in a communal area. This made me quite unhappy as anyone passing by could have taken it. I didn't sign for the parcel either. Despite me requesting my neighbor at number 7 to accept the delivery if I wasn't home, that did not happen, and I was actually home all day. I even have a working doorbell, so there shouldn't have been any issues with delivering the package to me directly.

Hello, I am Elealeh Aban. My package with tracking number RV[redacted]33GB was sent to the wrong address. Despite contacting the clothing company directly, they were unable to assist me with the issue. The package is being delivered to my previous address in New York, but I now reside at [redacted] South Airport Blvd, Park Pointe Hotel, South San Francisco, California [redacted]. I appreciate your assistance regarding this matter. Thank you.

Hello, I recently made a purchase from China, and according to the tracking information, my package was delivered to an address in North London instead of my address in Huddersfield. I would like to know the delivery address the parcel was sent to so I can request a refund from the supplier. The correct delivery address for my order was: Focus International, Longwood Road, Paddock, Huddersfield, HD3 4EY. The tracking number for the shipment is LA[redacted]88CN. I appreciate your assistance in resolving this issue promptly. Thank you, Sam Spencer.

I need some assistance tracking down two items that I returned in December but have not reached their destination. I am disabled and homebound, so I had my carer post them for me on December 2nd from the post office at Plymstock Broadway. However, instead of reaching the intended recipient, the parcels were sent back to my address. I am saddened as the items were valued at £82. Any help in locating them would be greatly appreciated. Thank you, Tracey L.

Hello, I have been in touch with the Swedish police and the UK police regarding a situation with a fraudulent buyer. I sold a laptop on a Swedish platform similar to Ebay called Blocket.se to a buyer in the UK. The laptop was shipped via PostNord Sweden on December 6th and is currently in your possession. The buyer scammed me by sending a fake payment slip. I kindly request that the delivery to the individual named David Lewton at [redacted] Hoel Coleg Newton Powys, Mid Wales, SY16 1RA, United Kingdom be cancelled, and the package returned to me promptly. The tracking number for the package in Sweden is CC[redacted]97SE. I have already informed PostNord about this issue. Please reach out to me if you require any further details. Best regards, Karl

Good afternoon, I am Beatriz R.G. I placed an order with number LP[redacted]17GB, but there seems to be an issue with the address. The tracking information indicates it will be returned to the supplier due to an incorrect address. However, the address provided is accurate; it is the trusted kiosk located at Calle Jorge Juan, 39, Kiosko Altamira. Please ensure the package is sent there and provide an estimated delivery time. Thank you in advance.

Hello, I'm Brian M. residing at 27 Glebelands, Looe, Cornwall, PL13 1NP. I want to address the issue with item LL[redacted]42CN, which was mistakenly collected at the Abercarn delivery office in Wales on November 29th by someone other than me. This is a serious case of identity theft, and I believe there should be camera footage to verify this. I reside in Cornwall, so this situation might require police involvement. Typically, my parcels are sent to the Looe collection office. I kindly request information on the steps you plan to take to resolve this matter before I escalate it further. You can reach me via email at [redacted] Thank you.

I just spent more than 40 minutes waiting in the Royal Mail Customer Service queue. Unfortunately, I ended up hanging up as I didn't get connected to a representative. One useful tip is that not selecting any options eventually gets you in line to speak with someone. However, my issue remains unresolved. RM's tracking system appears to have frozen. Three days ago, it confirmed that a parcel I sent was received upon posting, but there have been no further updates. In contrast, other items posted on the same day have complete tracking information, showing receipt by the recipient.

I scheduled a redelivery for my parcel with reference number 3-[redacted]07 for Monday, December 9th, but it did not arrive. Unfortunately, I misplaced the card left by Royal Mail on November 28th notifying me of a delivery. I am unable to visit the post office and have been unsuccessful in reaching a representative over the phone. I have tried to rearrange the redelivery to no avail. Can anyone assist me with this issue, please?

I need to update the delivery address for an eBay item coming to my son at an old address, Victoria Court NE12 7PE. The correct address is 63 Kings Road NE12 7PH, which is nearby. I'm unable to notify the Sorting Depot at Station Road Benton, Newcastle Upon Tyne, as I don't live close by. The package might arrive on Friday or Saturday. The residents at Victoria Court are not available, and my family at Kings Rd are currently unavailable. Kind regards, D Campbell.

Hello everyone, I recently mailed a letter to my parents in Greece and realized I forgot to include the recipient's name. The reference number for the letter is RN[redacted]15GB. The intended recipient's name is Efthimios Stavropoulos. Could someone please assist in adding the name to the envelope? I have been tracking the letter and it was last located at Swindon Mail Center before being dispatched to Heathrow Worldwide Distribution Centre. Thank you, Dimitris Stavroppoulos

Tracking number SF[redacted]81GB: I sent a letter for next day delivery from Victoria St P.O. in Morecambe. The staff there placed it in a grey plastic envelope and addressed it to Sydney Ratcliffe at 3 Bewdley Close, Harpenden AL5 1QX. I paid the requested fee of £6.60. However, when checking the tracking this morning, it mentioned a payment issue or a customs problem. The recipient, who is over 90 and unwell, may panic if a card is delivered and even involve the police. I have been waiting on hold with Royal Mail for over half an hour. We paid the required amount at the post office, and there should be no customs charges due. This situation requires urgent assistance. Gordon and Belinda Ratcliffe

I recently filed a complaint regarding reference 1-[redacted] because the driver marked my delivery as failed without attempting to ring the doorbell. Unfortunately, I did not receive a missed delivery card to reschedule. I urgently need to arrange a redelivery, as I am working from home today. The tracking number for the package is MN[redacted]99GB. Kindly assist in organizing an immediate redelivery as I may not be able to stay home for this again without taking time off.

Good afternoon, I am seeking assistance in locating a parcel. The tracking number is NJ[redacted]06GB, and delivery was attempted at the Co-operative Castle Park on Horninglow Road North in Burton-on-Trent, Staffordshire, DE13 0SX yesterday. Despite their claim of accepting deliveries, the Co-operative rejected the parcel. According to the tracking service, the parcel is now at your Burton DO. I would like to inquire if it is possible for me to pick up the parcel from there instead of having it returned to the sender, which would necessitate arranging a redelivery. This parcel is a Christmas gift, and I am quite frustrated with the Co-op's handling of the situation. Could you kindly email me with information on the most efficient and cost-effective method for delivering my parcel? Furthermore, I have been waiting on hold to speak with a customer service representative for the past 30 minutes.

Dear Madam/Sir, I am currently waiting for a package from the UK sent via Royal Mail using International Mail with a required signature. The Tracking Number is RN[redacted]04GB. The package was received on the 2nd of December at 1:13 PM. On the 12th of December, the tracking information showed that it is leaving the UK from Langley HWDC. Your help with this matter would be greatly appreciated. Sincerely, PS: My previous package also took nearly three weeks to arrive. December 13, [redacted].

Fahim has asked Halifax Bank to send him Braille large print documents for his current account statements. Unfortunately, the Royal Mail postmen and postwomen have not been delivering these documents as requested. Fahim is hoping that the Royal Mail can deliver the Braille large print documents to his house on blue paper from Halifax Bank every weekday from Monday to Friday, as well as on Saturdays. The address for delivery is Mr. Fahim Buksh, 46 Riverdene, Edgware, Middlesex, HA8 9TD. Thank you, Fahim.

Fahim has not been receiving the Braille large print documents of my bank statements on blue-colored paper for my Halifax current account at his house via Royal Mail. Over the past week, previous weeks, and on Saturdays when Royal Mail delivers, could they please ensure Fahim receives his Braille, large print documents of my bank statements on blue-colored paper for my Halifax current account? At my house in Edgware, Royal Mail should post and deliver to Fahim during weekdays from Monday to Friday, and also on Saturdays. Fahim

I have encountered recurring issues with the postmaster at Whitehorse Street in Baldock, Herts. During my visit on Wednesday, December 11th to send a letter to my son via signed-for delivery, the postmaster was rude once again. Despite my request, he insisted that signing for the item does not ensure its arrival. He remarked on his expertise compared to mine since I was on one side of the counter and he was on the other. Eventually, he processed the signed-for delivery. However, it has been two days since, and my son has not received the letter. I find his statement about the delivery not being guaranteed quite peculiar in light of the situation. The receipt number for the transaction is WM[redacted]36GB. Any assistance would be appreciated. Thank you.

Hello, I shipped a package to Germany last Wednesday (04/12/[redacted]) with an expected delivery in 5 days, but it has not arrived. I have been tracking the shipment, but there doesn't seem to be any progress. Could you please provide an update regarding the delivery status to Germany? Recipient Information: Kawthar Alfouri Dorfstraße 7 [redacted] Losheim Tracking Number: RN[redacted]46GB

Hello, I recently got an email informing me that a product I bought from a UK store was sent on December 1st through Royal Mail. The tracking number provided is UH[redacted]53GB. When I tried to track it on the website, it showed that it cannot be tracked. I just want to confirm if the package has actually been dispatched and when I can expect to receive it. Thank you for your assistance. Kirsten