Hello*On the **. *. ** at **.** Session ID*-****** after acceptance time? No.* Destina...

GetHuman2345381's customer service issue with Royal Mail from March 2019

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The issue in GetHuman2345381's own words
Hello*On the **. *. ** at **.** Session ID*-****** after acceptance time? No.* Destination Country* United Arab Emirates* Int. Track & Sign. £**.***Weight *.***kg*Conditions accepted - although no conditions were ever shown to me.*Tracking Number RN*********GB*The parcel contained * wrapped Christmas presents and at that time I had no information on those. A family heirloom of a very old silver locket, Birthday presents of cat note book, teeshirt, bottle opener, Japanese cat earrings. Maybe something else but cant remember.*The parcel was addressed to Alix Capper Murdoch Atkinson. Villa ** Street * Palmera * Arabian Ranches Dubai UAE.*I started to look online to track * days later and the information I got was that it was at Langley the international depot, one week later the information was exactly the same! I attempted to contact by phone only to find I was continuously redirected and still unable to speak to an advisor.*Eventually after hours of trying I spoke to someone that explained the parcel had been held in the international department due to I presume one of the contents was perfume and unable to forward because of that. The gentleman gave me a direct number to the international dept and told me to check again on Tuesday I did but the number he had given me was no way a direct number and again I spent over an hour trying to get to speak to someone. Wednesday I tried again and waited on the phone for ** minutes and still no answer later that day I spent another ** minutes awaiting to speak to an advisor and still no reply. The website states there will be a * minute wait to speak to an advisor. I suggest you review that statement. Ive checked again since and a recorded message still says its being held at the Langley International Hub.*This is going on and on Ive paid £**.** in good faith of this being tracked and delivered I feel you are breaching your contract with me.*Even if there is an item in there that was to be disposed of I think a wait of ** days is long enough to wait for movement of this parcel. Either can you readdress and return to Mrs C. Murdoch at ** North Deeside Road, Bieldside Aberdeen AB** *DR or forward on to the recipient minus the offending item .*Is there any wonder the public are stressed and confused by this inefficient service.*I would be very grateful if you could reply with the utmost urgency please. Telephone No *********** email *****@***.com
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Royal Mail

Customer service issue
Reported by GetHuman2345381
Mar 1st, 2019 - 3 mons ago
I have an issue with Royal Mail too
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GetHuman2345381 started working on this issue
Mar 1st 8:36am