Hello*On the **. *. ** at **.** Session ID*-****** after acceptance time? No.* Destina...

GetHuman2345381's customer service issue with Royal Mail from March 2019

1 view
 | 
1130 similar
 | 
0 following
Help with my Royal Mail issue
First: share to improve GetHuman2345381's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2345381's next move: call Royal Mail.
The best way to get your problem resolved is to tap the button below to start calling Royal Mail. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman2345381 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman2345381's own words
Hello*On the **. *. ** at **.** Session ID*-****** after acceptance time? No.* Destination Country* United Arab Emirates* Int. Track & Sign. £**.***Weight *.***kg*Conditions accepted - although no conditions were ever shown to me.*Tracking Number RN*********GB*The parcel contained * wrapped Christmas presents and at that time I had no information on those. A family heirloom of a very old silver locket, Birthday presents of cat note book, teeshirt, bottle opener, Japanese cat earrings. Maybe something else but cant remember.*The parcel was addressed to Alix Capper Murdoch Atkinson. Villa ** Street * Palmera * Arabian Ranches Dubai UAE.*I started to look online to track * days later and the information I got was that it was at Langley the international depot, one week later the information was exactly the same! I attempted to contact by phone only to find I was continuously redirected and still unable to speak to an advisor.*Eventually after hours of trying I spoke to someone that explained the parcel had been held in the international department due to I presume one of the contents was perfume and unable to forward because of that. The gentleman gave me a direct number to the international dept and told me to check again on Tuesday I did but the number he had given me was no way a direct number and again I spent over an hour trying to get to speak to someone. Wednesday I tried again and waited on the phone for ** minutes and still no answer later that day I spent another ** minutes awaiting to speak to an advisor and still no reply. The website states there will be a * minute wait to speak to an advisor. I suggest you review that statement. Ive checked again since and a recorded message still says its being held at the Langley International Hub.*This is going on and on Ive paid £**.** in good faith of this being tracked and delivered I feel you are breaching your contract with me.*Even if there is an item in there that was to be disposed of I think a wait of ** days is long enough to wait for movement of this parcel. Either can you readdress and return to Mrs C. Murdoch at ** North Deeside Road, Bieldside Aberdeen AB** *DR or forward on to the recipient minus the offending item .*Is there any wonder the public are stressed and confused by this inefficient service.*I would be very grateful if you could reply with the utmost urgency please. Telephone No *********** email *****@***.com
GetHuman2345381 did not yet indicate what Royal Mail should do to make this right.
I have an issue with Royal Mail too
How GetHuman2345381 fixed the problem
We are waiting for GetHuman2345381 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Royal Mail's attention and get better help faster. Tap below to get started.
Having Royal Mail issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2345381 fixes it.
This email address isn't valid

Royal Mail

Customer service issue
Reported by GetHuman2345381
Mar 1st, 2019 - 3 mons ago
I have an issue with Royal Mail too
Not resolved
Seen by 1 customer so far
Similar issue to 1130 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2345381 started working on this issue
Mar 1st 8:36am