Hello, **I received a grey card today saying the sender did not pay full postage and th...

GetHuman-kkell's customer service issue with Royal Mail from May 2018

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The issue in GetHuman-kkell's own words
Hello, **I received a grey card today saying the sender did not pay full postage and that the amount due was £*.**.**I paid £* and arranged for a re-delivery but then when I really thought about it realized I had made no orders for mail to come to this address and do not know of anyone intending to send me any.**I believe this could be some type of scam*con where I could be being sent a promo item and expected to pay for it. **I have tried calling Royal Mail to speak to an advisor in order to receive a refund immediately and find out who the sender is as I am certain nothing is being sent by anyone I know. I have been waiting disgustingly long at over ** minutes now on the phone so have come to email instead as it says reply time is within **hours.**The re-delivery has been arranged for **th which is * days from now.**I would like this CANCELLED with a full refund. I would also like to know who the sender is.**Here are the details of the re-delivery:**Delivery Details*Your Reference Number: *-**************Name on Card: Katrina Kelly*Date on Card: Thu ** May *****Delivery address: ** Hewitt Road, Poole, BH** *QB*Fee paid: £*.** - Not enough postage*Reference no.: -*Delivery date: Tue ** May ******Payment details*Payment method: Credit * Debit Card*Total fee paid: £*.**
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Royal Mail

Customer service issue
Reported by GetHuman-kkell
May 25th, 2018 - 8 mons ago
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May 25th, 2018 3:03pm