Royal Mail Customer Service Issues

Tracking Number: LX[redacted]68US I made a purchase from Kylie Cosmetics on October 31, [redacted], but I have yet to receive my order. After waiting for a considerable amount of time, I decided to track my order using the provided tracking number from the email I received. The USPS website indicated that my item was in transit but held due to payment charges. Unfortunately, I was unable to find any contact information or further options. I spent days searching online for a solution to no avail. Ultimately, I discovered advice from someone in a similar situation recommending I track my order with Royal Mail. Upon doing so with the same tracking number, I learned that my parcel had been returned to the sender without notification. This lack of communication has left me extremely frustrated and disappointed. I invested my hard-earned money in these items, and the entire experience has been distressing. I find Royal Mail's service appalling. I expect this issue to be resolved promptly. For updates on my parcel, please contact me via my email address: [redacted]

I left Royal Mail on 02/01/[redacted] after giving my two weeks' notice, which was approved by my former D.O.M at Gravesend Sorting Office. Unfortunately, the new D.O.M, John Hall, mistakenly marked me as AWL. After efforts made by Adrian Brett and Mark Clutterbuck two years ago, my name was cleared, and I was informed by RM that I could apply for jobs. Recently, when trying to return to RM through Manpower for HGV2 work in Rochester, I was informed that there was still a debarment on my name in HR from two years ago, causing me to fail stage 1. I request a prompt resolution to this matter. My name is Stephen Mairs, NI number Nh429046b, DOB 02/10/[redacted], address: 19 Rose Street, Northfleet, Gravesend, Kent, DA119EQ, contact number [redacted]7. Old postie number DA2150.

Dear Royal Mail, I regret to inform you that we mistakenly posted our Christmas cards without addresses or stamps. Approximately 15 cards were deposited at the Bridgwater Sorting Office on Friarn Street on 12/12 at 10:00 a.m. Despite our efforts to reach the local office on the same day, we were informed that the post had already moved to Bristol and was bound for Belfast for sorting. I kindly request urgent assistance from Royal Mail to redirect the cards back to Bridgwater, Somerset, where we can collect them. Any updates can be communicated via email at [redacted] or by phone at [redacted]4. Your prompt attention to this matter is appreciated. Warm regards, Sue Carlin

I called customer service twice today and stayed on hold for nearly 45 minutes each time. I received a plastic envelope from the postman with a delivery note for a parcel that never arrived. There was no explanation given for the missing parcel. The wait time on the phone is unacceptable, and I had to hang up before incurring charges from my phone provider. I need Royal Mail to provide evidence of the non-delivered and likely damaged item (4 glass jars) so I can get a replacement from the supplier. If the supplier does not issue a refund, I expect Royal Mail to cover my expenses.

Hello! I reached out to you via email last week regarding a package I was anticipating from the UK to Greece. The original tracking number was RN[redacted]75GB, dispatched on 27/11/18. Unfortunately, Royal Mail informed me that it may be lost. Subsequently, the seller shipped a replacement item with a new tracking number, RN[redacted]45GB, on 11/12/18 through Royal Mail. Shortly after, I received an email from Parcel Monkey with a new reference number, CK[redacted]60GB. However, tracking indicates that the parcel is not available. Parcel Force claims the package is handled by Royal Mail, contradicting the email they sent. I am reaching out once more to seek clarification on the situation. Could you please provide guidance? It seems my parcel has encountered issues yet again. Despite multiple contacts, the item has not reached me. Thank you.

I contacted Royal Mail about two parcels I shipped to Japan on December 7th, but they vanished from tracking after December 8th. I waited 12 minutes on hold before speaking to Jay, who only rechecked the parcels' status and mentioned a claims process if they're not delivered by January 14th. I was upset because I sought information about the parcels' location, not compensation details. The parcels hold Christmas gifts for my family, and Jay's lack of empathy made me feel disregarded. The tracking numbers are: RN[redacted]89GB and RN[redacted]92GB. I kindly ask for help in locating my parcels and urge Royal Mail's Customer Services to improve customer interaction.

Hello, I am reaching out regarding my parcel with tracking number RN[redacted]11GB that was returned to me after not being delivered to Germany due to an "incorrect address" issue. Despite the address being accurate, the parcel was sent back to me. I am currently abroad and tried to redirect the parcel before leaving the UK, but was advised to wait for a notification card from the postman first. Despite daily checks by my neighbor, no card has arrived. The website indicates the parcel was delivered to a PO box on December 13th, which is not applicable in my case. I would appreciate assistance in redirecting the parcel to my brother's address: C/O Tony McClarnon 47 Sheering Road Harlow, Essex CM17 0JN Could you please verify this change? Thank you. Best regards, Maria Lodge

Today, the postman delivered a parcel to my address and asked if I could take it for number 13 next door. Since I don't have a good relationship with my neighbors, I declined. When I went to close my door, I noticed that the postman had left the gate wide open despite the sign requesting it to be closed. This was a safety concern as I have two dogs that could have wandered onto the road. I have made multiple complaints in the past about similar issues, but it seems like no action has been taken. When I confronted the postman as he was leaving, he didn't apologize and just drove off. I am frustrated with this situation and would like to know what steps will be taken to address this matter. I have tried calling the customer service line three times today, but each time I was placed on hold for half an hour without a response. I expect better service and accountability.

My experience with RM Customer Service has been frustrating. Initially, a package was delivered to my neighbor by mistake, and after several instances of misdelivered mail, I reached out to customer service five times over five weeks. Despite long wait times averaging 30 minutes or more, the responses from most agents were unhelpful. Finally, after multiple attempts at addressing the issue, I received a letter from Lisa M. at Customer Service regarding one instance of mail delivery error instead of the three occurrences I reported. The letter lacked information on how to escalate the matter further, as I was later told during a 45-minute hold call on January 8th. The communication and handling of these errors have been disappointing, prolonging the resolution process.

I've been attempting to reach the general inquiry line for a few days now. Unfortunately, I've consistently been placed on hold without my calls ever being answered. Today alone, I was on hold for a whopping 38 minutes before giving up, considering the costs incurred during these non-free calls. Previous attempts also had me waiting for 32 minutes. This unacceptable waiting time for a general inquiry prompt needs urgent attention. I'm seeking reassurance on the actions being taken regarding this issue and hoping for a partial reimbursement for the call costs. Regarding a package ordered from Russia, tracking shows it's been at GBLALA in England since December 20th. Despite contacting the seller, they directed me to the British postal service, indicating it might be Royal Mail due to not being sent by a courier service. The tracking number provided is RO[redacted]45RU. However, online tracking only displays that it's been "on its way" since December 21st. I'm concerned about this delay and would appreciate a prompt investigation and response. I eagerly anticipate your prompt reply to these urgent matters that need addressing.

I have applied four times in less than 6 months for the job of "Postman/Postwoman with Driving" at Garstang, Lancashire delivery office. Each time, I had to complete mandatory tests that take a reasonable amount of time. However, I have received emails from Royal Mail three times saying the vacancy was withdrawn with no explanation. I used to work as an ex-Snr. Engineer for a Local Authority, but due to cuts, I had to take redundancy. I am eager to work and specifically interested in a local postman job, which I think would suit someone friendly who enjoys the outdoors. It's frustrating to repeatedly apply for the same role at the same office, only to be told the vacancy is withdrawn. I don't understand why the post is reposted and then withdrawn each time I apply. I would appreciate an explanation about what is happening with the vacancy as I'm unsure if reapplying in the future is worth it.

I sold an item on eBay, and the buyer chose to pick it up from their local Argos store. Typically, my Paypal account gets charged for postage, but when I went to my local post office in Nailsea, Bristol, they requested payment for the postage. Since I only make a small profit from this sale, I hesitated to pay again. I wonder if Royal Mail has altered its process with eBay, disallowing Paypal payments. This situation is confusing, especially since previous sales where the buyer collects from Argos were smooth when I used local postage instead of eBay's service.

I misplaced an IMPORTANT letter which I posted on 11th February, containing my UK PASSPORT and a 'Utility Warehouse' bill. The letter was sent to Milligan/Grahanm, Elliot and Company Solicitors in Perth. Despite inquiries and assurances from the local postman and postmistress, the letter has not arrived. I am concerned about the potential of identity fraud. Is there any hope of it being found? The local mail route to Perth adds to my worry. Elliot and Co. confirmed it hadn't reached them and suggested contacting customer services. If it remains lost, should I involve the police to prevent any fraudulent use of my documents?

Hello, I am writing regarding a recent parcel delivery to the United Arab Emirates. On February 14th at 17:05, I requested a shipment with Tracking Number RN[redacted]45GB to be sent to Alix Capper Murdoch Atkinson in Dubai. The parcel weighed 1.157kg and contained various items, including Christmas presents and personal belongings like a silver locket, a cat notebook, a t-shirt, a bottle opener, and Japanese cat earrings. Unfortunately, after several attempts to track the parcel, I discovered it was being held at the Langley International Hub due to restrictions on perfume. Despite my efforts to contact the international department and the prolonged waiting times on the phone, I have been unable to receive a satisfactory resolution. I urge you to expedite the process and either return the parcel to me or deliver it to the recipient, excluding the restricted item. Your prompt attention to this matter would be greatly appreciated. Thank you.

I've been patiently waiting for my package to arrive, but after contacting the retailer, I was surprised to learn that a delivery attempt was made on the 18th of February without a calling card left behind. Despite arranging for a redelivery scheduled for today, my package still hasn't shown up. I've made several fruitless calls today trying to get information, incurring costs each time. Feeling frustrated and at a loss, I urgently seek assistance in tracking down my missing item.

I have been experiencing repeated issues with CDs I ordered online being lost or stolen in the mail. Over the past six months, three consecutive items have been delayed or gone missing. I suspect the problem might be at the Chester delivery office. The first CD, ordered in October from Nottingham, never arrived, resulting in a refund. The second CD, purchased in December from Preston, took 12 days to arrive. The most recent CD, ordered on March 4th from Manchester, has not arrived as of March 9th. It is frustrating that it takes over 5 days for a package to travel just 35 miles. If the latest CD does not show up by March 11th, I fear it has also been lost. The telephone customer service wait times are unacceptable and seem to be getting longer with each call. I hope for better service to match the price increases.

I recently received a notice about paying customs charges for a package from the USA. I made the payment online, but the package has not been delivered yet. A worker from the Royal Mail sorting office called me from a private number, explaining that they have my package but are unsure of the delivery address due to a discrepancy between my billing and delivery addresses. Despite trying to reach customer service, waiting for over an hour on the phone, and speaking with the online help service, I have not been able to get a resolution. I also left a message at the Sheerness sorting office, completed a redelivery form online, and still no progress. My package number is LB[redacted]57US with reference Dennington [redacted] - C U, and I need it to be delivered to 13HD, number 5.

Hello, I made a purchase from Personal Presents Ltd. and have been trying to track my package. I reached out to Jennie from the company, who provided an invoice stating that the package was sent International Std by Royal Mail with docket number #[redacted] and was received by your company on January 15, [redacted]. Could you please provide me with a tracking number to give to USPS? I am aware of your policy on free returns for undelivered goods and compensation. I hope the package was returned to you, as there should be no delivery issues on my end. It has been 8 weeks since the package was sent, and I paid $40.62USD for it. If it cannot be located, I would like a refund. I am unsure of the next steps and would appreciate a prompt response. Thank you, Wilma G.

Regarding the incoming international item referenced as [redacted]-CU and the existing complaint referenced as 1-[redacted]: I have been waiting for two weeks for the re-delivery I paid for, including customs and Saturday delivery. I am upset to learn there is no tracking available, implying Royal Mail may have lost the item. Despite no updates or callbacks, I am eager to receive my customs refund. I am also seeking £47 in compensation for the sender, as their courier dispatched the parcel promptly. It is baffling that my item is held up due to custom charges without clear reasoning. The Royal Mail complaints team claimed the parcel was lost due to the absence of a tracking number. I urgently request information on the whereabouts of my item and transparency on the ongoing investigation into my lodged complaint. I insist on a refund for the customs fees and the total purchase value, as I possess strong evidence of the transaction.

Hello, I am reaching out regarding a parcel being shipped from Canada to Parcel Motel in Ireland, for which a customs charge is due. I have engaged with Parcel Motel, but unfortunately, I have encountered difficulties due to the lack of details on the 'pay customs card' left by Royal Mail. This has made it impossible for me to pay the customs fee, potentially resulting in the return of my package to the sender, which seems unreasonable. I am willing to pay the charges, but the communication barrier between Royal Mail and Parcel Motel has made it challenging. I simply need the necessary code or information to settle the customs charge. My tracking number is LX[redacted]42CA, and the delivery address is Heather Maguire, PM[redacted], 1A McKinney Road, Newtown Abbey, BT36 4PE, Co. Antrim. I kindly request assistance in resolving this matter promptly to avoid the unnecessary return of the shipment. Thank you for your help. Heather