The latest ********* update (Build ****) NO longer allows me to utilize the *:* setting...

GetHuman-raidersh's customer service issue with Roku from May 2018

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The issue in GetHuman-raidersh's own words
The latest ********* update (Build ****) NO longer allows me to utilize the *:* setting on my Roku Express *! I have a **" Sony Analog TV & want to view my content "UN-squished"! It's displaying as if I had it set-up for **:* widescreen instead of *:* standard. I did NOT previously have this issue! I've tried re-setting to **:* & restarting unit, then setting back to *:* & restarting with NO change. I even took the time to re-set to Factory Settings & setting up the unit all over again including channels--again no luck! Evidently it retains the updates. I wish I could rollback to the previous Build! I hope there will be a solution SOON! Before I purchased this Express *, * months ago, I was using an old Roku * *st generation with rca connections* however, it's TOO "dated" now. I just plugged it in & was happy to see my programs & videos UN-squashed. Again, this Roku * is just TOO old. PLEASE HELP!
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Customer service issue
Reported by GetHuman-raidersh
May 31st, 2018 - 2y ago
I have an issue with Roku too
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GetHuman-raidersh started working on this issue
May 31st, 2018 1:04am