I received an e-mail today stating I can get Showtime free for a *-day trial. Then, if...

GetHuman728595's customer service issue with Roku from May 2018

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The issue in GetHuman728595's own words
I received an e-mail today stating I can get Showtime free for a *-day trial. Then, if I want to keep it, it will be $**.** a month. What I need to know, is do I go right to the Showtime app or do I have to go through the Roku app to get to Showtime? If so, how do you do that. Also, I went to the Showtime app and it started to download ESPN and I don't want that and I'm afraid that's a pay channel and I had just updated my payment details and am afraid I'm going to be charged to ESPN and anything else it may have added that I did not want. Can you please advise me on all that I am asking and assure me there will be no charges for ESPN or any other channels that automatically began downloading when I went on to Roku which I did not mean to download, if in fact that it what happened. I appreciate your help and thank you in advance for your assistance and guidance.
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Customer service issue
Reported by GetHuman728595
May 29th, 2018 - 2y ago
I have an issue with Roku too
Not resolved
Seen by 4 customers so far
Similar issue to 305 others
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GetHuman728595 started working on this issue
May 29th, 2018 7:04pm