I received an e-mail today stating I can get Showtime free for a *-day trial. Then, if...

GetHuman728595's customer service issue with Roku from May 2018

4 views | 305 similar | 0 following
Help with my Roku issue
First: share to improve GetHuman728595's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman728595 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman728595's own words
I received an e-mail today stating I can get Showtime free for a *-day trial. Then, if I want to keep it, it will be $**.** a month. What I need to know, is do I go right to the Showtime app or do I have to go through the Roku app to get to Showtime? If so, how do you do that. Also, I went to the Showtime app and it started to download ESPN and I don't want that and I'm afraid that's a pay channel and I had just updated my payment details and am afraid I'm going to be charged to ESPN and anything else it may have added that I did not want. Can you please advise me on all that I am asking and assure me there will be no charges for ESPN or any other channels that automatically began downloading when I went on to Roku which I did not mean to download, if in fact that it what happened. I appreciate your help and thank you in advance for your assistance and guidance.

GetHuman728595 did not yet indicate what Roku should do to make this right.

How GetHuman728595 fixed the problem

We are waiting for GetHuman728595 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Roku's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Roku issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman728595 fixes it.
This email address isn't valid

Roku

Customer service issue
Reported by GetHuman728595
May 29th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 305 others
0 customers following this
Items needed
Where was the item purchased
What type of Roku do you have
Billing address
Email address on your account

Timeline

GetHuman728595 started working on this issue
May 29th, 2018 7:04pm

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies