Purchased gold bars twice, trying to figure out why it wasn’t showing up on my game. I...

GetHuman-hawkdepr's Missing Items issue with Rockstar Games from May 2020

Help with my Rockstar Games issue
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Before contacting them, items GetHuman-hawkdepr may need:
Email on Account, Username, Password, Game Name, Platform(Console Type), GamerTag(Username or PSN ID), and Name of Account Holder
Top Tip from another customer
Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman-hawkdepr's own words
Purchased gold bars twice, trying to figure out why it wasn’t showing up on my game. I have purchased Red Dead* from Game Fly. For * days I’ve been trying to get it to show up on game, bought the gold bars thru Play Sta Live, they tried to help me, but told me to contact you folks. Two purchases of $** each for ** gold bars each, one with Pay Pal the other with my credit card, both failed to show up on my game.
You could resolve this issue according to Play Station Live, says your the only ones that can because it’s your game. I don’t know, I’m only asking if you can resolve this because no one else has, and I’m out $**.** so getting reimbursed for it would be nice or just fix it so the gold bar purchase will show up in my game, I don’t understand why it’s a problem for it going to my game.
I’ve gone thru Game Fly and Play Sta live, they tried to fix it but they say, it’s Rock Stars game, they will have to do it now! I’m just asking for help in solving the problem.
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Rockstar Games

Missing Items issue
Reported by GetHuman-hawkdepr
May 28th, 2020 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 12244 others
0 customers following this

Timeline

GetHuman-hawkdepr started working on this issue
May 28th, 2020 3:54am
GetHuman-hawkdepr indicated the issue is not fixed yet.
May 28th, 2020 3:11pm
GetHuman-hawkdepr indicated the issue is not fixed yet.
May 28th, 2020 3:13pm

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