Rockstar Games Customer Service Issues

Archive 62

The following are issues that customers reported to GetHuman about Rockstar Games customer service, archive #62. It includes a selection of 20 issue(s) reported April 29, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
In story mode, I have completed 49.8% of the main story, but I am unable to progress with further missions. The last mission I finished was "Fresh Meat." When attempting to replay missions, it shows the mission prior to "Fresh Meat" as incomplete. The map does not display any missions available apart from Strangers and Freaks, which I have partially completed without unlocking further story missions. I have tried switching between Michael and Franklin, as well as contacting Trevor, who is currently unavailable as a playable character. Despite receiving calls from Simeon and Lester to Franklin, and Lester contacting Michael, there seems to be a communication issue as no dialogue is heard during phone conversations. I am keen to advance in the story mode and would appreciate any assistance. Thank you.
Reported by GetHuman-emzah on Wednesday, April 29, 2020 6:06 AM
I am inquiring about the GTA Online "property deletion glitch" and if it has been resolved. I have refrained from logging in for the past two weeks due to reports of players losing all their properties and vehicles upon signing in. As a regular player with over six years invested in my character, I am wary of encountering such an issue. I eagerly anticipate returning to the game but only once assured that this problem has been completely rectified. Can anyone confirm if this issue has been fixed to ensure a safe gaming experience without the risk of losing progress? There have been recent instances, such as my sister-in-law experiencing an unexplained loss of money, which heightens my concerns.
Reported by GetHuman-shanedag on Wednesday, April 29, 2020 8:01 PM
Dear Rockstar Support, I recently launched GTA V after not playing for a while and discovered that my account name had changed, and my character was missing. The email associated with my Social Club should be [redacted] It seems like someone may have taken over my original account, altered the email, and set up a new account with my email address, preventing me from accessing my old one. I believe my Social Club account name was either Commander, Commander27, or Chap. Apologies for not being certain, as it has been some time since I last played. I prefer to retrieve my old character rather than starting anew, as the latter does not appeal to me. If you need more details, please let me know. Thank you, Brock
Reported by GetHuman4742285 on Thursday, April 30, 2020 6:31 AM
I am reaching out regarding an issue with my RDR2 account. Four days ago, I was playing the game without any problems. Today, when I attempted to log in, the Rockstar Social Club informed me that my email or password was incorrect. I double-checked and both were entered correctly. To my surprise, upon accessing my account through my linked Steam account, I found that my email had been changed to an unfamiliar one. Furthermore, my nickname had been altered to "Torchin2701" from my original "drikalov," which reflected my name, Diman Rikalov. I am unable to revert the email change as it requires a password that I do not possess. The password I have set for my account no longer works. The email associated with the unauthorized change is "[redacted]," which I suspect is not legitimate. I kindly request assistance to restore my original email and regain control of my account. I am willing to provide any necessary screenshots for further verification.
Reported by GetHuman-dimanrik on Thursday, April 30, 2020 11:58 AM
Hello, I need to report an incident involving a modder who tampered with my account. My game handle is Shabam_lilzipper, and the modder goes by OH_BRYAN_. While I was away from my apartment in GTA 5 online, this modder proceeded to drop money and RP onto my character. Upon my return, I found an unexpected increase in my bank balance of at least [redacted] million and a rank boost to [redacted]. Initially puzzled by this, I later realized it was Bryan who had caused this, as he was also distributing money to others and spawning random objects. Concerned about the possibility of being banned, I continued to play but unfortunately received a 30-day suspension on the same day. This was disheartening for me as I genuinely enjoy playing GTA V online. I kindly request for action to be taken against Bryan and for my account to be reinstated if feasible. I agree to have all unauthorized money and RP removed. Thank you, and stay safe.
Reported by GetHuman4747541 on Thursday, April 30, 2020 10:19 PM
I am unable to locate the 5th race in Vespucci Canals on my map, which is required for achieving [redacted]% completion. I have completed all missions, strangers & freaks, random events, and miscellaneous tasks, while also participating in 41 out of 42 hobbies & pastimes. To resolve this issue, I believe Rockstar Games should rectify the situation by accessing my PlayStation account to ensure the race in Vespucci Canals shows up on the map. Kindly reach out to me via email at [redacted] for further assistance.
Reported by GetHuman4761812 on Sunday, May 3, 2020 8:13 PM
I am a huge fan of Rockstar's RDR2 online. I recently spent over $[redacted] on a new PS4, the game, and a 3-month PS Plus subscription for my little brother so we could play together. However, he keeps getting kicked from the Rockstar Servers with error code 0x[redacted]6, preventing him from even getting to the first mission. Despite trying various methods and contacting Rockstar for help, we have not been successful. The support site doesn't allow us to submit a ticket, making it challenging to seek assistance. As a loyal customer to both PS and Rockstar, I find this lack of support frustrating. I am determined to resolve this issue as I have invested a significant amount of money to ensure my brother can play online.
Reported by GetHuman4768467 on Monday, May 4, 2020 8:52 PM
Hello everyone, I need assistance with a situation in GTA. I dedicated [redacted] hours over a week to earn in-game items and progress, such as casino heists, vehicles, and upgrades worth over 7 million gta$. However, upon logging in again, I discovered I had been demoted from rank [redacted] to [redacted], and lost 15 hours of progress. I reached out to Rockstar support on Twitter and their website but received an unsatisfactory response denying any compensation, even though replacing the lost items would cost €75. I feel disheartened and seek guidance on how to address this issue and obtain justice. The lack of support has left me devastated, and I am unsure of how to proceed. Any advice would be greatly appreciated.
Reported by GetHuman4772708 on Tuesday, May 5, 2020 3:02 PM
Dear Rockstar Team, Today is May 6, [redacted], and I sold all 5 of my Special Cargo Warehouses today. However, I encountered a serious issue. During a mission with a large plane at one of the 5 warehouses, I had to deliver 10 cargoes. After I delivered the 4th cargo, it stopped counting, even though I made the delivery. I checked all locations, but it never registered. As a result, I did not receive my $4,[redacted],[redacted], and I am extremely frustrated as I put in many hours of work on this cargo. I hope you can check and see that my cargo delivery failed. Please transfer the money I earned. I am very disappointed that I did not receive my money due to an avoidable game error, especially since there is double money and RP this week! My PS4 ID: ActionGamerTV My email: [redacted]
Reported by GetHuman4781974 on Wednesday, May 6, 2020 7:35 PM
I require assistance with my GTA 5 online account. Recently, my younger brother used my account on PS3, and upon my return, I noticed over 3 billion dollars added to my account. Perplexed, I inquired with my brother, who mentioned a player flying around and distributing money. I am seeking assistance because I have owned this account for 5 years without any cheating or exploiting. It seems someone unfairly provided my brother with money, leading to potential ban repercussions. My account is essential to me as it holds sentimental value of friendships made over the years. Kindly consider unbanning my account. My username is wizzkidd111.
Reported by GetHuman4796077 on Saturday, May 9, 2020 5:57 AM
I require assistance with my GTA 5 online account. Recently, my little brother used my account on the PS3 and I later discovered that there were over 3 billion dollars added to it. My brother mentioned that a player was flying around and distributing money. I have had this account for 5 years and have never exploited or cheated. I suspect someone gave my brother the money, and I am now facing repercussions for it. Could you please assist me in restoring my account as it holds sentimental value since it's where I met my friends. My username is wizzkidd111.
Reported by GetHuman4796077 on Saturday, May 9, 2020 6:10 AM
Hello, I'm reaching out here as I wasn't sure where to contact you for this type of issue. When I start my GTA V Online session, I encounter the problem that my biker club business is locked due to an alleged misbehavior on my part. I don't understand as I didn't even chat in the last online games I played, and furthermore, I played alone without connecting with friends. I would appreciate it if you could help me review this supposed incident as it is unjust on my part. I also want to mention that for the past 2 days, I've been encountering griefers in different sessions, making gameplay in GTA V Online very challenging, sometimes forcing me to switch sessions constantly. Thank you for your attention. Best regards.
Reported by GetHuman4798914 on Saturday, May 9, 2020 9:48 PM
Hello, yesterday (05/09/[redacted]), I purchased an activation code for "GTA V" on "Instant Gaming." I then created a Rockstar Games account and successfully redeemed the code. The game is listed in my library. My current issue is that I cannot see the download options in either the Rockstar Games Launcher or on the website. Instead of "Install" in the launcher, it says "Play on Steam," and on the website where "Download for Windows" should be, it says "View Progress." I cannot locate the game in any of my PC directories. I have reached out to Rockstar Support about this problem but have not received a response yet.
Reported by GetHuman-wottrich on Sunday, May 10, 2020 9:08 PM
I recently experienced a concerning situation that led to my suspension, which I believe may have stemmed from an incident on May 10. While engaged in CEO activities, a player began a money drop that I promptly criticized, indicating it was inappropriate. Despite my efforts to disassociate from the act, the player used modding capabilities to falsely implicate me in malicious actions within the game. It seems my account was then reported for misconduct, resulting in my suspension. I am disheartened by this unjust outcome, as I strive to engage in fair gameplay and avoid any form of cheating or modding. I find it unjust that I am facing consequences while the real offender remains unidentified. My in-game username is blan_64, and I would appreciate any assistance in resolving this issue.
Reported by GetHuman4805136 on Monday, May 11, 2020 3:57 PM
Hello, I need assistance connecting my GTA 5 Social Club account to my Twitch Prime account for both PC and Xbox One. I've successfully linked my Social Club account to Twitch Prime and I am receiving the rewards on Xbox One, but I need help setting it up for the PC version as well. Even though I completed the tutorial on both platforms and played on PC and Xbox for over 30 minutes, I am struggling to link my accounts. I've tried the steps outlined to link Twitch Prime and Rockstar Social Club accounts for the rewards, but it's not working on my PC. I'm unsure how to resolve this. Your help is greatly appreciated. Thank you and have a great day.
Reported by GetHuman4811824 on Tuesday, May 12, 2020 5:36 PM
I have been playing the game for 6 months, but I am experiencing issues with loadscreens due to modders who disrupt the servers. This has led to a non-playable game experience. I am hesitant to purchase RDR 2 due to similar modder problems. I am disappointed to see Rockstar Games struggle with cheaters and allow YouTubers to exploit the game for views. Is this the new way games are released? Perhaps focusing on stopping actual cheaters rather than worrying about CODEX would improve the gaming experience.
Reported by GetHuman-mcschrec on Wednesday, May 13, 2020 12:07 AM
I go by the name TrimmerSteam377 in the game. I visited a clothing store in the game to purchase the green alien suit. Surprisingly, it showed a price of zero dollars. Thinking it was a limited-time offer, I assumed all other suits were also free. Unfortunately, with a full chat, I couldn't see the prices, leading me to click on several outfits without checking the cost. Inadvertently, I ended up spending over 900K on outfits I didn't intend to buy.
Reported by GetHuman4818703 on Wednesday, May 13, 2020 6:38 PM
Hello, I recently purchased GTA 5 along with the Criminal Enterprise Starter Pack. While browsing guns at the store, I accidentally bought the Widow for about $[redacted],[redacted] out of my $1 million. I'm a new player and not fully familiar with the game mechanics. I was hoping to find out if there is any way to refund the purchase and get my money back. I don't want to lose $[redacted],[redacted] due to a mistake. Thank you for your assistance.
Reported by GetHuman-chaseros on Thursday, May 14, 2020 9:56 PM
Hi Social Club Support, I am reaching out because my Social Club account has been compromised. I originally created the account years ago when I purchased GTAV for PS3 and linked my PSN account. Recently, I bought GTAV for PC through the Epic Games launcher and upon logging into my Social Club account using my PSN link ([redacted]), I noticed a strange Gmail account ([redacted]) linked to it. It appears that my account has been hacked as the password was also changed, although the hacker didn't verify their email address. I am seeking your assistance to regain access to my account. I would like to update my Social Club email to [redacted], implement two-step verification, and secure my account. I have evidence to prove my identity, such as owning the GTAV CD for PS3 and still having the console. Please help me rectify this situation. Additionally, I can be reached at [redacted], [redacted], or +[redacted]68. Thank you for your prompt attention to this matter.
Reported by GetHuman-murataya on Saturday, May 16, 2020 5:16 PM
I haven't logged into Rockstar Games for a few years since I sold my Xbox and switched to PC for more gaming options. Now that I upgraded my computer to play GTA 5, I attempted to log in but realized my email was hacked last year, leading me to change it across platforms, except for Rockstar. I tried changing my email on the Rockstar Social Club bio, but it prompts "incorrect password" and asks for email verification. Since I never verified my old email, Resend Verification doesn't work for my new email. Unfortunately, I can't recall my old password and can't reset it due to it being sent to my outdated email, which I cannot recover. I'm concerned about losing progress on my games; any assistance would be appreciated.
Reported by GetHuman4839333 on Tuesday, May 19, 2020 12:45 AM

Help me with my Rockstar Games issue

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