Dear Rockstar, I was playing an online session with my brother gamertag: (BobaFett...

GetHuman1843039's customer service issue with Rockstar Games from December 2018

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Rockstar Games doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1843039 will need to dig through the advice provided by Rockstar Games, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1843039 can let us know if they help or not.
Before contacting them, items GetHuman1843039 may need:
Email on Account, Username, Password, Game Name, Platform(Console Type), GamerTag(Username or PSN ID), and Name of Account Holder
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1843039's own words
Dear Rockstar, I was playing an online session with my brother gamertag: (BobaFett****) and both of us were automatically spawned into a white blank area where money bags were falling from the sky. I was given ***,*** GTA dollars that was not earned legitimately. I am sending this message to be sure that I don’t get banned for hacking because I was not responsible for what happened. If needed please remove the money from my GTAV account. I do not want to get banned. Please respond as soon as possible so I know that you were made aware of this situation. I do not know the name of the hacker(s) but I hope you can see who was in the session with us at the time. Me and my brother automatically stopped GTAV and joined a new session. I hope that the issue will resolved in a timely manner. (It would be kinda cool if I could keep the money but please take it away if keeping it will get me banned). From, * Hunter Wagner (Sea*****)

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Rockstar Games

Customer service issue
Reported by GetHuman1843039
Dec 27th, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 14138 others
0 customers following this

Timeline

GetHuman1843039 started working on this issue
Dec 27th, 2018 8:10pm

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