Rockstar Games Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about Rockstar Games customer service, archive #2. It includes a selection of 20 issue(s) reported April 20, 2016 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I returned home from school and attempted to access Grand Theft Auto Online, only to be greeted by a ban message. The screen displayed an alert stating, "You have been banned from Grand Theft Auto Online. Return to Grand Theft Auto V." I am bewildered as to why I received this ban notice. The only plausible explanation I can think of is that I found myself in a lobby with five individuals using mod menus (Hackers). They engaged in a mod menu battle, increasing everyone's level to [redacted] and potentially performing other activities with the menu. I possess videos of such lobbies where I encountered modders. Your assistance in clarifying this ban situation would be greatly appreciated. Thank you in advance for your help.
Reported by GetHuman-ajsandpa on Wednesday, April 20, 2016 7:52 PM
On GTA, three of my T20 vehicles are missing. The first disappearance was the pink one, leaving the blue one. I purchased a new one to replace it. However, today, both vehicles are missing. I cannot afford to continuously lose money on GTA and would appreciate assistance in resolving this issue. Thank you.
Reported by GetHuman10149 on Wednesday, May 18, 2016 12:28 AM
I am inquiring about the sudden ban I received while playing GTA 5 online solo missions. I have not engaged in any hacking activities. Could the bat script I learned from a YouTube video, which prioritizes GTA, be considered a mod and led to the ban? Here is the script from the video: start steam://rungameid/[redacted] timeout 60 wmic process where name="GTA5.exe" CALL setpriority "high priority" wmic process where name="gtavlauncher.exe" CALL setpriority "idle" wmic process where name="subprocess.exe" CALL setpriority "idle"
Reported by GetHuman-lek_hui on Tuesday, May 24, 2016 5:59 AM
I made a mistake and received two bans, which I accept. However, I don't believe the third ban is fair as I only played once before the ban due to my game constantly crashing. When I returned to the game, I was banned until [redacted], which seems excessive. I have reached out to Rockstar support multiple times but have only received automated responses.
Reported by GetHuman-nadhil_a on Friday, June 24, 2016 11:36 AM
I was recently banned without reason. Despite my mistake, I unintentionally logged into an online game with mods that I was using in single-player mode. I was having fun with my friends when I realized the mods were still in my game files, resulting in a permanent ban when attempting to access online features. I have been enjoying the new update with my friends, especially activities like delivering packages, and I am eager to join them again. I am hopeful that there might be a way to rectify the situation and lift the ban so I can continue playing. Your assistance in this matter would be greatly appreciated.
Reported by GetHuman13175 on Tuesday, June 28, 2016 6:21 PM
Whenever I join an online session, I'm unable to access my interaction menu. I've attempted switching to a new session, changing characters, and even uninstalling and reinstalling the game twice. Each reinstallation took over 12 hours. I'm unsure of what steps to take next, as the interaction menu plays a significant role in my online gameplay, and its absence is causing me to miss out on various aspects of the game.
Reported by GetHuman-phillybo on Tuesday, July 5, 2016 10:50 PM
I've been enjoying GTA 5 PC Retail Version for approximately a month. Recently, the game started crashing just before loading into the game from the loading menu. I attempted to fix this issue by uninstalling and reinstalling the game. However, during the reinstall, I encountered an incomplete installation error with Social Club. Despite trying to follow Rockstar Support's instructions to uninstall Rockstar Games Social Club, my PC seems to be preventing me from doing so. Can anyone provide assistance with this situation?
Reported by GetHuman-croftdan on Thursday, July 14, 2016 2:43 AM
I am having trouble accessing GTA Online. Every time I try to start online, it takes me back to the prologue and once I finish it, I still can't access online. When I press "go to online," a message pops up saying a new downloadable content pack has been installed, then it returns me to the story mode, creating a loop of the same issue.
Reported by GetHuman-luke_ on Wednesday, August 3, 2016 9:23 AM
I accidentally replaced my $[redacted],[redacted] car and needed money urgently. I followed a guide on YouTube to earn money quickly. However, right after, I found out that I was banned from playing online. I was confused as to why I was banned for only earning $[redacted],[redacted]. I admit it was a mistake on my end, but I am still puzzled why following a money-making guide led to a ban. I don't understand why those guides aren't banned instead. I'm new to this game, so I didn't know the consequences.
Reported by GetHuman-bladrxx on Monday, August 15, 2016 9:08 AM
Yesterday, while playing in an online lobby, I encountered a situation where a modder was distributing money and teleporting players uncontrollably. Even though I did not engage in modding myself, I inadvertently ended up with a significant amount of money in my account after the incident. Nevertheless, to my disappointment, I found out later that I have been banned from the game. I am eager to continue playing as I recently acquired the game. I hope to have the opportunity to be unbanned and resume enjoying the game.
Reported by GetHuman23157 on Saturday, October 1, 2016 3:01 PM
I recently experienced an unexpected suspension and a character reset in GTA V. Despite having the game on both console and PC, I have always played without attempting any modding, exploiting, or abusing game mechanics. This incident occurred while I was playing on a public server and saw a money counter flash briefly on my screen. Shortly after, I received a message stating my character was reset, and I was suspended temporarily and directed back to the single-player mode.
Reported by GetHuman-chrisjbo on Monday, February 20, 2017 10:40 PM
My CEO salary unexpectedly increased for approximately two days when I was selling cargo, but then returned to my regular pay rate. Is there any way to have my salary boosted again? Typically, I sell 9 crates for about $126k. During the period of the wage boost, I sold 9 crates for around $254k, exceeding the normal payment I receive for selling all 16 crates, which is $240k. This change occurred with a small-sized warehouse. I would appreciate it if you could look into this matter and provide me with an explanation. It's disappointing that my salary decreased and reverted to the standard rate. Thank you.
Reported by GetHuman575552 on Friday, April 6, 2018 5:45 PM
Players are customizing vehicles for races, but I can't do the same. Some are boosting their cars off-road without consequences. There seems to be cheating going on, possibly linked to glitches sold on sites like YouTube. Rockstar should monitor the games better. The prices of in-game items are too high, pushing people to spend real money. This feels like bullying. There are underage players in the game who shouldn't be exposed to such content. We need to promote education and positive values. Allowing corruption in games influences the youth negatively. Companies need to take responsibility. Miss one PlayStation Plus payment and lose all purchased content without warning. I refuse to be intimidated and believe in fair play for everyone, especially children. Let's create a wholesome environment for all players.
Reported by GetHuman-saxbad on Wednesday, April 25, 2018 7:21 PM
I believe my online gaming profile has been tampered with. I received a dunce cap and experienced a game timeout. I'm new to online gaming and unsure if I caused this myself. Lately, when attempting to start GTA V online, I'm getting two alert messages. One mentions missing files from the Rockstar Games service and advises trying again later. The other states a timeout locating the session, instructing to return to GTA V and try later. I've been troubleshooting for a few days, switching from wireless to a LAN cable and trying various fixes, but I'm still unable to play online. I exclusively play GTA V online. Any assistance in resolving this or guidance on what steps to take would be greatly appreciated. I have limited knowledge of computers and online gaming. Thank you. James
Reported by GetHuman-andrews_ on Wednesday, April 25, 2018 7:33 PM
Hello, I recently discovered that my account has been banned without receiving any prior email notification explaining the reason for the ban. I would appreciate clarification on the cause of the ban as I have not engaged in modding, toxic behavior, racism, or disrupting other players' missions. I have spent over [redacted] hours playing and hope this issue can be resolved without an account reset. I look forward to your assistance in addressing this matter promptly. Thank you for your attention to this issue. Sincerely, CG
Reported by GetHuman-curtisag on Thursday, April 26, 2018 12:14 AM
I encountered an issue where I lost my Nightshark car after reporting it lost and it was not replaced as I expected. Instead, a Huntly was given as a replacement. I had space in another garage but did not want to make an extra trip. I assumed the replacement car would be placed in one of my empty garages. I recently purchased the Megladon starter bundle, and the Huntly was a complimentary car. I bought a card for $20 specifically for the Nightshark and now it's missing. I was not warned I would lose it by adding another car to the garage. I believed it would be placed in a different garage. I am upset as I spent a total of $[redacted] on content, and losing a $20 purchase is significant for me. I kindly request assistance in resolving this matter.
Reported by GetHuman645507 on Tuesday, May 1, 2018 1:10 PM
I've had to create a new account because I've been placed in bad sports and my mic has been blocked. I keep getting a message on screen about bad behavior, even when my mic is not in use. Recently, all the money from my account has been taken, and I've lost my ranking. I was on [redacted] and had $42,[redacted]:[redacted], but it's all gone now. My user tag is waydewillson1980, and for some reason, I've been made invisible. Dealing with health issues like a heart attack, depression, PTSD, and anxiety, this game has been a way for me to cope and distract myself. I would appreciate assistance with this matter as soon as possible. Thank you.
Reported by GetHuman-nicgun on Thursday, May 3, 2018 7:46 PM
On March 19, [redacted], I was mistakenly banned from GTA 5 for 30 days. While playing with friends, a power outage caused me to disconnect. Upon reconnecting three hours later, I discovered the ban. After serving the suspension, I logged in, found my character intact at Maze Bank West, and played for an hour before leaving for work. Upon returning three days later, I was shocked to find that I had been permanently banned. Despite not cheating and encountering another player dropping money on me in-game, I adhered to the fair play guidelines. It is perplexing that I was banned even though my character remained unchanged after the initial suspension. I hope this situation can be rectified promptly.
Reported by GetHuman-joshbabi on Friday, May 4, 2018 12:57 PM
I bought some cards to acquire the flying car. Yesterday, after purchasing my car, I lost connection due to Rockstar. When I reconnected, the $3.8 million vehicle I bought was missing from my account. I have spent over $[redacted] on cards and now they are gone. I am requesting a refund or the credit for the purchase. I tried calling but only got a recording with no other contact information. As a dedicated player, this is the first issue I've encountered. Please help resolve this matter.
Reported by GetHuman-schernit on Monday, May 7, 2018 3:52 PM
Hello, I purchased GTA 5 for PC last year and activated it on the account [redacted] I recently received my PC and wanted to play GTA, only to discover that my email had been changed to [redacted] without my authorization. Can you please switch it back to [redacted], with the password as Zwagerman11, and provide me with a password reset? Additionally, I'd appreciate it if you could delete all GTA 5 progress on the account. Prior to the hack, my username was EliteSwords1 and the original email was [redacted] Here is additional proof: [redacted]. Thank you in advance. - Chace
Reported by GetHuman-chacedar on Tuesday, May 8, 2018 1:56 AM

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