WRONG PART RECEIVED. Order number *********. I ordered a serpentine belt for **** Dodge...

GetHuman5197631's customer service issue with Rockauto from August 2020

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The issue in GetHuman5197631's own words
WRONG PART RECEIVED. Order number *********. I ordered a serpentine belt for **** Dodge Ram **** Pickup *.*L V**. Part number Day *******DR as listed under this specific vehicle as indicated in your parts catalog, online. I have received, one for ****, as indicated on the packing list on the package. I tried to do it on your return*problem process, one your website. But did not get a satisfactory response. The part number indicated on the belt*part itself is different from the piece holding the belt together. The part number on the belt is *PK**** ****K*. The one on the binding portion, that holds the belt together has the part number *******DR ****K*DR. Two kinds of error done on the processing of this order.**This is what I would like for you to correct the problem. Send me the correct part, shipping expense on you. and send me a prepaid shipping label, if you want me to return the wrong part. If you cannot do that, and just want me to return the part, then refund me. I want the full amount refunded, and send me a prepaid shipping label. I hope you can resolve this problem asap. I have been a customer of yours. and this is a first problem I have encountered.**Thank you for correcting this problem, in anticipation.**jim

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Rockauto

Customer service issue
Reported by GetHuman5197631
Aug 25th, 2020 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 6292 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car

Timeline

GetHuman5197631 started working on this issue
Aug 25th 4:38pm
GetHuman5197631 indicated the issue is not fixed yet.
Aug 27th 10:32pm

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