WRONG PART RECEIVED. Order number *********. I ordered a serpentine belt for **** Dodge...

GetHuman5197631's customer service issue with Rockauto from August 2020

Help with my Rockauto issue
First: share to improve GetHuman5197631's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman5197631's own words
WRONG PART RECEIVED. Order number *********. I ordered a serpentine belt for **** Dodge Ram **** Pickup *.*L V**. Part number Day *******DR as listed under this specific vehicle as indicated in your parts catalog, online. I have received, one for ****, as indicated on the packing list on the package. I tried to do it on your return*problem process, one your website. But did not get a satisfactory response. The part number indicated on the belt*part itself is different from the piece holding the belt together. The part number on the belt is *PK**** ****K*. The one on the binding portion, that holds the belt together has the part number *******DR ****K*DR. Two kinds of error done on the processing of this order.**This is what I would like for you to correct the problem. Send me the correct part, shipping expense on you. and send me a prepaid shipping label, if you want me to return the wrong part. If you cannot do that, and just want me to return the part, then refund me. I want the full amount refunded, and send me a prepaid shipping label. I hope you can resolve this problem asap. I have been a customer of yours. and this is a first problem I have encountered.**Thank you for correcting this problem, in anticipation.**jim

GetHuman5197631 did not yet indicate what Rockauto should do to make this right.

How GetHuman5197631 fixed the problem

We are waiting for GetHuman5197631 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman5197631
Aug 25th, 2020 - 2 months ago
Not resolved
Seen by 5 customers so far
Similar issue to 6292 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car


GetHuman5197631 started working on this issue
Aug 25th 4:38pm
GetHuman5197631 indicated the issue is not fixed yet.
Aug 27th 10:32pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers