I recently bought a radiator for my ** Cadillac CTS and after sitting for a week I fina...
GetHuman5123742's customer service issue with Rockauto from August 2020
Help with my Rockauto issue
First: share to improve GetHuman5123742's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5123742 may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman5123742's own words
I recently bought a radiator for my ** Cadillac CTS and after sitting for a week I finally was able to get everything fixed.. the radiator I ordered came with a transmission cooler in the radiator. Everything is installed correctly but for whatever reason the radiator rock auto sold me has now failed and now my transmission is completely ruined due to an issue with the radiator.. I have my warranty and I fully expect rock auto to fix my transmission due to faulty*damaged radiator.. this has put me out so much money and I have now lost my job because of this.. I FULLY EXPECT TO HEAR BACK REGARDING MY TRANSMSSION. I’m very upset with my purchase and will get an attorney involved if need be. Your Faulty equipment is costing me thousands!! Rock auto needs to take responsibility!!!!
GetHuman5123742 did not yet indicate what Rockauto should do to make this right.
I have an issue with Rockauto too
How GetHuman5123742 fixed the problem
We are waiting for GetHuman5123742 to fix the problem and share the solution with the rest of us customers.
Please help with my Rockauto issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Rockauto customer problems.
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.