I recently bought a radiator for my ** Cadillac CTS and after sitting for a week I fina...

GetHuman5123742's customer service issue with Rockauto from August 2020

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The issue in GetHuman5123742's own words
I recently bought a radiator for my ** Cadillac CTS and after sitting for a week I finally was able to get everything fixed.. the radiator I ordered came with a transmission cooler in the radiator. Everything is installed correctly but for whatever reason the radiator rock auto sold me has now failed and now my transmission is completely ruined due to an issue with the radiator.. I have my warranty and I fully expect rock auto to fix my transmission due to faulty*damaged radiator.. this has put me out so much money and I have now lost my job because of this.. I FULLY EXPECT TO HEAR BACK REGARDING MY TRANSMSSION. I’m very upset with my purchase and will get an attorney involved if need be. Your Faulty equipment is costing me thousands!! Rock auto needs to take responsibility!!!!

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Rockauto

Customer service issue
Reported by GetHuman5123742
Aug 2nd, 2020 - 7 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 6330 others
0 customers following this

Timeline

GetHuman5123742 started working on this issue
Aug 2nd, 2020 2:26pm

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