I purchased a radiator and used * different cards to pay for it. It was the wrong part...

GetHuman4842155's customer service issue with Rockauto from May 2020

Help with my Rockauto issue
The issue in GetHuman4842155's own words
I purchased a radiator and used * different cards to pay for it. It was the wrong part and I was credited in one account but not the other. Order * ********* and I need my $**.** credit to be replaced ASAP so I can get the right part since I’ve been without a vehicle for months. Appreciate your assistance. Thank you Diane Rovelto. (***)***-**** please leave a message since I don’t answer unknown calls.

GetHuman4842155 did not yet indicate what Rockauto should do to make this right.

How GetHuman4842155 fixed the problem
This business should not be without customer service. It’s the basis of any good business practice. I even spoke to their corporate office with no one I could speak to about my issue. I’ve ordered before from here but this is my first return and in these times and being an online company it should be instantaneous to refund properly . If not then access should be available to a customer service rep to correct the problem. Just good business.
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Rockauto

Customer service issue
Reported by GetHuman4842155
May 25th, 2020 - a year ago
Fixed
GetHuman4842155 shared how to fix
Seen by 7 customers so far
Similar issue to 6782 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car

Timeline

GetHuman4842155 started working on this issue
May 25th, 2020 1:40am
GetHuman4842155 indicated the issue is not fixed yet.
May 25th, 2020 1:45am
GetHuman4842155 indicated the issue is not fixed yet.
May 25th, 2020 1:45am
GetHuman4842155 indicated the issue is not fixed yet.
May 25th, 2020 1:46am
GetHuman4842155 indicated the issue is not fixed yet.
May 25th, 2020 1:46am
GetHuman4842155 indicated the issue is not fixed yet.
May 25th, 2020 1:46am
GetHuman4842155 indicated the issue is not fixed yet.
May 25th, 2020 1:46am
GetHuman4842155 indicated the issue is not fixed yet.
May 25th, 2020 1:46am
GetHuman4842155 indicated the issue is not fixed yet.
May 25th, 2020 1:46am
GetHuman4842155 indicated the issue is not fixed yet.
May 25th, 2020 1:46am
GetHuman4842155 indicated the issue is not fixed yet.
May 25th, 2020 1:46am
GetHuman4842155 indicated the issue is not fixed yet.
May 25th, 2020 1:46am
GetHuman4842155 indicated the issue is not fixed yet.
May 25th, 2020 1:46am
GetHuman4842155 confirmed the issue is fixed. Hooray!
May 25th, 2020 1:46am

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