I have a tax exempt certificate on file with RockAuto and it will not stop charging me...

GetHuman-franbobh's customer service issue with Rockauto from January 2020

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I have a tax exempt certificate on file with RockAuto and it will not stop charging me tax I want a refund for every tax that you charged me since I filed my exemptionyour tax exempt does not work it's crappy exception comes up says I have a tax exempt certificate it says I have a tax exempt transaction and as soon as I try to check out a charge me tax and then it wants me to go through all the restall thethe steps and refile my text number I'm not going to do that that's BS

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Rockauto

Customer service issue
Reported by GetHuman-franbobh
Jan 9th, 2020 - a year ago
I have an issue with Rockauto too
Not resolved
Seen by 39 customers so far
Similar issue to 7144 others
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GetHuman-franbobh started working on this issue
Jan 9th, 2020 10:01pm
GetHuman-franbobh indicated the issue is not fixed yet.
Jan 12th, 2020 3:26am