I have a tax exempt certificate on file with RockAuto and it will not stop charging me...

GetHuman-franbobh's customer service issue with Rockauto from January 2020

Help with my Rockauto issue
First: share to improve GetHuman-franbobh's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-franbobh's own words
I have a tax exempt certificate on file with RockAuto and it will not stop charging me tax I want a refund for every tax that you charged me since I filed my exemptionyour tax exempt does not work it's crappy exception comes up says I have a tax exempt certificate it says I have a tax exempt transaction and as soon as I try to check out a charge me tax and then it wants me to go through all the restall thethe steps and refile my text number I'm not going to do that that's BS

GetHuman-franbobh did not yet indicate what Rockauto should do to make this right.

How GetHuman-franbobh fixed the problem

We are waiting for GetHuman-franbobh to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman-franbobh
Jan 9th, 2020 - a year ago
Not resolved
Seen by 39 customers so far
Similar issue to 7144 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car

Timeline

GetHuman-franbobh started working on this issue
Jan 9th, 2020 10:01pm
GetHuman-franbobh indicated the issue is not fixed yet.
Jan 12th, 2020 3:26am