Rockauto Customer Service Issues

Order number [redacted]66 for Part Number PACESETTER [redacted]. I attempted to process a return but mistakenly marked the part as installed. It was never installed as it does not fit my [redacted] VOLKSWAGEN TOUAREG 3.2L V6. The part is one inch too short and does not line up with the exhaust. I am unable to correct this error to complete the return. During shipment, the part number label was damaged as something tore through the bubble wrap, so I cannot confirm the part number.

RockAuto, I recently ordered part#[redacted], a right upstream A/F sensor Bank 2 sensor 2 for a Toyota RAV4 2.0 motor. I intended to only purchase one for a little over $[redacted].00. However, I received four instead of one. I only require one, and if needed, I can return the extra unopened sensors. I usually use my debit card for purchases and never encountered issues until now. I would appreciate your assistance in resolving this matter promptly. Thank you, Robert H.

Order Number: [redacted]84 Tracking Number: [redacted]53 I have been a loyal Rock Auto customer for five years. Unfortunately, the two shocks I received had no charge on them, rendering them useless according to my experienced mechanic, Dr. Rob. I have previously made returns without any issues, but processing a return for these two shocks has been challenging and time-consuming. I am hoping for a refund promptly so I can purchase functional shocks and get my S-10 back on the road. Apologies if my frustration has come across strongly, it has not been a pleasant experience.

I am unable to communicate via phone. I placed an order for a Dip Stick tube, part number [redacted], for Anna Patterson at [redacted] UShwy [redacted] Pineville, KY [redacted]. Although I never received the item, a tracking number indicated it was not delivered to me. Despite Federal Express's unsuccessful search for the item, I have waited a month without any resolution. I have since obtained the part from another vendor but was still charged on my credit card. Federal Express mentioned that the issue would be referred back to your company. I kindly request a refund on the credit card. Thank you, Anna P.

I tried to order a part using Darrell's card, but it was denied. I then tried to use my card, and it was also denied. Eventually, Darrell's neighbor ordered the part successfully. However, the bank shows that the orders went through on both Darrell's and my accounts, resulting in three duplicate parts being on the way. We decided to keep the part ordered by the neighbor. The other two parts have not arrived, and the bank has stopped payments on our two cards. It would be helpful to have a conversation with someone regarding this issue. We can be reached at [redacted]. This is the first time we've encountered a problem like this.

I recently ordered a brake booster for my [redacted] Mercury Cougar XR7 from your website. Unfortunately, the part I received does not fit my car. I am looking to return it, but the return shipping cost is $69.00, which seems unfair given the situation. The part cost $[redacted].00, and although your site mentioned a discounted return shipping, I am still out $69.00. As a result, I had to buy the correct brake booster from O'Rielly's auto parts. I would appreciate it if we could find a resolution to this issue. Thank you.

Hello, I would like to request an updated invoice for my order to reflect a different shipping address. I inadvertently missed adding the complete business name, and this could pose issues with customs in the Philippines. The shipping address is accurate, but the invoice requires the full business name for smooth clearance. Kindly send me an email with the revised name on the invoice. Order Number: [redacted] Ship to Name: The Lead Tree Int. Corp., operating as Clark Outsourcing Thank you for your assistance.

Hello, I would like to request a revised invoice for my order to include a different shipping address. Unfortunately, I forgot to provide the complete business address, which may cause issues with customs in the Philippines. The shipping address is accurate, but having the full business name on the invoice is crucial for the items to be released smoothly. Could you please send me an updated invoice via email with the revised business name on it? Order number: [redacted]15 Shipping Name: THE LEAD TREE INT. CORP. DOING BUSINESS UNDER THE NAME AND STYLE OF CLARK OUTSOURCING Thank you for your assistance. Best regards, Brian

I purchased brakes, rotors, and calipers for my [redacted] VW Jetta TDI. I've started working on the car and have disassembled the driver's side. However, when I attempted to install the new rotor, I noticed that the inner hole is too small for the screw to attach to the bearing. The diameter of the new rotor is about an inch smaller than the old one. I will have to return these two rotors and exchange them for ones that will properly fit my car.

Order #[redacted]30: Unfortunately, both Centric brake drums received were defective. I had to get one turned, incurring extra expenses, and the other is beyond repair. Unfortunately, contacting customer service has proven futile. Moreover, I am unable to print the return label. As a loyal customer, this disappointing experience may lead me to look elsewhere for automotive parts. It's been two weeks of trying to resolve this issue to no avail.

I am writing on behalf of my husband, Rex F., residing at [redacted] State Rd. [redacted], Bedford, Indiana. We have been loyal customers of your company, frequently ordering parts from you. Recently, I made an order that was supposed to arrive on Friday, then Saturday, and now today, Monday. After contacting FedEx on Monday, I discovered that the package was still at their facility. Unfortunately, I urgently need these parts for my truck. It might be worth considering changing your shipping methods or servers if delivery delays like this persist. As of today, Tuesday, the parcel has still not been delivered, as of 2:33 pm.

I'm confused about what's happening with my orders on Rock Auto. In the past, I could order parts without any issues. However, recently, when I try to place an order, I receive a message saying that they can't ship to my address because it requires separate sales tax payments to state and city governments. They mentioned complying with state taxes but not being able to handle city taxes in areas where they don't have a physical presence. Does this mean I can't shop with them anymore?

I mistakenly ordered the incorrect part. After canceling that order, I placed a new order for the correct part. I want to ensure I was not charged twice and that the correct item will be shipped. It's frustrating not being able to seek help over the phone when encountering such issues. Navigating the website has proven challenging, and I remain uncertain about the order status. Despite repeated attempts, I have been unable to retrieve the order status. I have dedicated hours to rectifying this when a brief interaction could have resolved it swiftly.

Hello, I purchased a fuel pump for my [redacted] Yukon 57 days ago. My mechanic discovered that the fuel gauge issue was actually due to a faulty gauge cluster, not the pump as I initially thought. Although I missed the 30-day return window, the pump is unopened in its original packaging. I have been a satisfied customer and I'm kindly requesting an exception to return the unused pump. Thank you. Order number: [redacted]76.

I recently purchased valve cover gaskets for my [redacted] Corvair, Mahle part number VS28294. The gaskets arrived with the correct Mahle part number VS28294, but the box indicates they are for a GMC truck, which will not fit my Corvair engine. It seems there might be an error on your website regarding the compatibility of these gaskets. My order number is [redacted]32. I require the appropriate gaskets, and if Mahle does not offer them, I am willing to accept Fel-Pro as an alternative.

Estimados, Quiero informarles que he recibido mi pedido número [redacted]16. Al instalar el amortiguador en mi vehículo y al probarlo en la carretera, noté unos golpes y ruidos al girar en la dirección del amortiguador. He solicitado un cambio en garantía. El envío de vuelta a ustedes tiene un costo mayor que el precio de compra original. Por favor, ¿sería factible que me envíen uno nuevo sin necesidad de devolverles el amortiguador defectuoso? Reconozco que esta solicitud no es la práctica habitual y lo lamento. Gracias por su comprensión. Saludos cordiales, V. Davila

On December 1, [redacted], I purchased a fuel injector hose repair kit for my [redacted] Ford F-[redacted] 6.9 liter diesel engine. However, the diverters did not seal properly. After measuring, I discovered the top hole was slightly larger than expected, and the O-rings were narrower. I suspect I may have received the wrong kit. I opened the packaging and installed the parts, but I reused my hoses and clamps. Unfortunately, fuel is now leaking worse than before. Could you please send me the correct diverters and O-rings only, as I have already used the clamps and hoses from the previous kit. Thank you.

Hello, I am seeking clarification before making a purchase. I'm interested in purchasing front brakes for my [redacted] Pontiac Grand Prix. I have selected a rotor, the PowerStop Geomet, part number AR8280EVC. I want to confirm if the price is for a single rotor or a pair, as other rotors I've seen are sold individually. Thank you.

I am experiencing an issue with a part I purchased. Unfortunately, it is leaking and I am seeking a replacement. I initially searched for a transfer case for my [redacted] Yukon Denali with a 6.0 on your website and watched a video by the manufacturer Zumbrota. The video directed me to call their technicians for assistance with the part number, which I did. After obtaining the correct part number, I placed an order with your company, providing my VIN for verification. Despite this, you claim I selected the wrong part, cancelled the order, and refuse to replace it. Upon contacting Zumbrota again today, they confirmed that the transfer case I ordered does indeed fit my vehicle. I kindly request prompt assistance in resolving this matter by sending me a replacement at your earliest convenience.

I submitted a rebate claim for Autolite spark plugs but have yet to receive my rebate. I have Order #[redacted]62. In October, I received an email confirmation stating they received my proof of purchase box ends and that the rebate would arrive in 4-6 weeks. However, I have not received it. Upon contacting them, I was informed that they were acquired by another company and have no timeline for mailing out the rebate cards. This lack of communication has left me dissatisfied, and I will not be purchasing spark plugs from them in the future for myself or my family.