Rockauto Customer Service Issues

I returned two parts in the same box they arrived in. I bought two return labels from RockAuto during the refund process. I placed the two parts back in the original packaging, attached the shipping labels, but was only refunded for one part. Both parts were in the box I returned. My order number is #[redacted]52.

Hello, I recently received an order but found that one part was missing. I submitted a replacement request online, but mistakenly selected the wrong part number [redacted] instead of [redacted]. The replacement part has not been delivered yet. My order number is [redacted]49. I am unsure if I should reject the incorrect part upon arrival or request a return label. What is the most efficient way to receive the correct part I need? Should I place a new order and seek a refund for the initial one? Thank you, Gary J. Cummings.

I recently purchased a master cylinder for my [redacted] Plymouth Fury with a [redacted] V8. Unfortunately, the item I received was incorrect. While the part number on the box matched what I ordered, the actual part inside had a different part number and was the wrong part. The bore size and bolt pattern do not match what I needed. I have already returned the order once, but received the same incorrect part in the same box. I am requesting to return this part again for the correct one, which according to your website should be part #MC27047. Could you please ensure that the part inside the box matches the number on the outside? Thank you for your assistance.

Order # [redacted]67 from RockAuto.com: I have been trying to process the core return for the UO 7-[redacted] carburetor to get the $75 core refund before the 12/7/19 deadline. Unfortunately, the order status page does not have the option to initiate the core return as expected. Please extend the core return deadline and send return instructions to my email at [redacted] Thank you.

Hello, I placed an order (#[redacted]38) on December 3, [redacted] and selected 2-day shipping. Although I received an email confirming that part of my order has been shipped, it is now December 7 and the tracking information from DHL indicates that the package has not been picked up at the facility yet. I would appreciate a refund for the 2-day shipping charges. I have already filled out the order problem form to ensure that I still receive the part, but I do request that the shipping charges be removed. Thank you for your assistance and understanding.

I purchased three different parts here, including a [redacted] CV axle for a Toyota Camry, a [redacted] Mitsubishi Eclipse water pump, and a [redacted] Hyundai clutch kit. Additionally, I need to return my brake calipers due to a $50 core charge. The return shipping costs through FedEx are excessive, leaving me with concerns about losing the $50 refund on the calipers. Can a return label be provided for the calipers to facilitate the process of returning them? I am eager to initiate the return of these parts to recover my expenses.

I have encountered an issue with my recent order #[redacted]86 regarding the Exedy clutch kit. I bought a [redacted] Datsun [redacted] that had been unused for 19 years and I am doing a complete body-off-frame restoration. Following the purchase, I realized the engine had been swapped to a 1.8L instead of the original 2.0L. Due to this change, I mistakenly purchased a clutch kit suitable for the 2.0L engine instead of the required 1.8L one. Although it is past the return period, considering my significant purchases totaling around $[redacted] and more pending orders, I kindly request an exception. I am willing to cover the return shipping costs and any possible restocking fee. I still require the correct clutch kit for my project. I appreciate any assistance you can offer.

Good morning from New Zealand, I am still waiting for a resolution regarding my order: [redacted]93. You can reach me at [redacted], Tootoo. The part I received, AMS AUTOMOTIVE 07-116NSA OE PLUS CLUTCH KIT, for my Ford Ranger [redacted], 2.5L 4-cylinder, seems different from what I expected based on the image. The shipping details are accurate, but the part looks incorrect. Can you confirm if this part fits my car or should I return it for the correct one? I need this matter resolved promptly. Thank you.

I submitted the order for an EXEDY clutch kit (#DKN06004) on Saturday, but I have yet to receive a call regarding my purchase. The issue is that I mistakenly ordered the kit for the wrong motor. I am currently rebuilding a [redacted] Datsun [redacted] pickup from scratch, and the original 2.0L motor was swapped with a 1.9L, which led me to ordering the wrong clutch kit for the 1.9L motor instead of the necessary 1.8L one. I understand that I missed the return date, but considering I've sourced most of my project parts from your store, including some unlisted ones, I'm hopeful for an exception in this case. Despite being prepared to cover shipping costs and any applicable restocking fees, any assistance in this matter would be greatly appreciated. I value my ongoing and future purchases with your shop. Thank you.

I am writing to inquire about my order of a radiator mount lower bracket with the order number 1 2 6 7 9 1 0 3 2. I placed the order on December 5th at 10:45 AM and chose overnight shipping. Despite it being December 10th now, 5 days later, I have yet to receive the package. I am unable to track it through FedEx, and my truck has been immobile since Thursday awaiting this essential part. I kindly request a refund for the expedited shipping fee I paid considering the delay, as well as the prompt delivery of the part I ordered. Thank you.

I recently placed an order for an essential emissions part for my vehicle on Saturday, with Order# [redacted]67. The expected delivery date is Wednesday, but the tracking information indicates that DHL has yet to pick up the package in Phoenix, Arizona, heading to Charlotte, North Carolina. I urgently need this part and am concerned about its timely arrival. If there are any delays, I may have to consider alternative options. Your prompt assistance in providing an update on the status of my order would be greatly appreciated. Thank you.

I ordered brake parts on August 4, [redacted], with order number #[redacted]52 (rotors, brake calipers, and brake pads). Everything was shipped correctly, but I have yet to receive a refund for the returned brake caliper core. I followed the instructions and returned it to the address at [redacted] Joliet Rd, McCook, IL. I handed the cores to an associate at Power Stop, who assured me they would be processed, but I have not seen the credit on my account. I kindly request an update on when I can expect the credit. Thank you. Regards, S. M. [redacted]

I recently placed an order for a water pump and two radiator hoses. I paid extra for expedited shipping, aiming for delivery by Friday. However, upon checking the expected shipping date, it shows Monday, December 16th, which is not acceptable to me. I would appreciate speaking with a representative to resolve this matter and ensure the water pump arrives by Thursday or Friday as I originally requested. Thank you.

I appreciate Rock Auto's parts and prices, but I am extremely frustrated with their chosen shipper, FedEx. I have been waiting for four days for a radiator delivery, with multiple delays and changes in the scheduled delivery times. Despite the radiator being only 70 miles away in Rialto, CA, it has been redirected to different locations, causing unnecessary delays. The latest update shows it en route from Palmdale to Barstow, where I am located. This ordeal has left my car stuck in the garage, as I cannot move it without the radiator. Unfortunately, this is not the first time FedEx has caused issues like this for me. While I value the products and prices from Rock Auto, the unreliable service from their shipper is affecting my overall satisfaction. - Richard K. Barstow, CA. [redacted]

In the spring of [redacted], I bought a starter part number [redacted] for my 07 Sebring 2.4L. Unfortunately, it stopped working on 12-11-19. I took it to AutoZone, and they confirmed it was faulty. I tried to process a return on RockAuto's website, but I couldn't find my email or phone number in their system. We have bought multiple parts for our vehicles from RockAuto in the past. I had to purchase another starter from a junkyard. I believe there is a 2-year warranty on the starter, and I would like to return it for a new one.

Hello, I recently returned a pair of mirrors that I had ordered for city of Clay Center, Kansas pickup. The mirrors were not the right style. I would appreciate it if you could send me a copy of the receipt showing the $[redacted].79 credit that was issued to the credit card I used. The city clerk requires this receipt for their records. Please do let me know if you need the credit card number. Thank you for your assistance. Best regards, Ken Shivers Street Commissioner

Hello, my name is Tamie, and I am reaching out on behalf of my papaw. He purchased a starter from AliExpress that has "Rock Auto" stamped on it for a Komatsu dozer model from [redacted] or [redacted]. He is looking to return it and get a replacement as it does not match up. Unfortunately, it seems to have originated from China, making it challenging to contact anyone for assistance. The process requires an account, but he does not have an email address to set one up, and locating the order number is difficult. The starter, aside from not fitting, is in good condition. How should we proceed with returning and replacing it?

Hello, I'm Tamie and I'm reaching out regarding my grandpa's purchase on AliExpress. He bought a starter that is labeled as RockAuto. He is looking to return it and get the correct one for a Komatsu dozer from [redacted] or [redacted]. I am unsure of the return process and would appreciate guidance on how to handle this as filling out forms online has been confusing. I have been attempting to connect with a customer service representative for about three weeks without any success. Any advice on how to proceed would be greatly appreciated.

Good evening, I am a long-time customer of your company, C.A.R UNLIMITED. Our fleet consists of a variety of vehicles in terms of make, model, and year. We are interested in streamlining our part orders using QuickBooks. Is it possible to obtain an Excel file from RockAuto that contains a list of all parts? This would help us import the information into QuickBooks and make the process of creating purchase orders faster and more efficient. Your assistance on this matter would be highly valued.

I purchased an aftermarket O2 sensor for my [redacted] VW, but the check engine light came back on despite resetting it. Ordered a replacement part but had no success. Multiple repair shops suspected the O2 sensor but couldn't confirm. Eventually, we took it to a VW dealership two hours away and paid $[redacted] for a diagnostic. They said the aftermarket sensor was not reading correctly and recommended an OEM replacement with part number 06J-[redacted]-262T. I have already submitted a return request and am hoping to buy the OEM part from you, willing to pay the price difference. I appreciate any assistance you can offer.