Rockauto Customer Service Issues

I bought a set of tail lights with Order # [redacted]46. Initially, I expected them to include a harness and bulbs, but upon inspection, they did not. Consequently, I procured a harness from another source since your site did not offer one for my truck. However, when attempting to install the brake and turn light bulbs, I noticed the replacement assemblies have larger cavities than the OEM lights. Suspecting a manufacturing error, I exchanged the tail lights only to encounter the same issue with the new set. Unfortunately, due to delays in receiving the harness, the return period lapsed. Now, I am seeking assistance in exchanging these for the correct assemblies or obtaining a credit instead. Kindly assess the situation and provide guidance. Thank you. I have already tried contacting ANZO USA, the manufacturer, but have not received a response via email. - Robert H.

I am seeking a refund for a recent purchase of Wagner brakes and rotors from Rock Auto. I purchased and had them installed in November, and by 10,[redacted] miles in December, they had deteriorated, causing damage to the rotors. This issue is not only leading to a $[redacted] repair cost, including labor, but also a day of work missed. I am looking for Rock Auto to cover the cost of fixing my car as the rotors and pads need replacement again. I can supply photos, order details, and the receipt upon request. Swift resolution of this claim is crucial as this unexpected expense is a burden. The availability of a customer service representative to discuss this matter promptly would be greatly appreciated.

In February 21st, I purchased a CV axle for my 03 Honda Civic with order number [redacted]70. Initially, I got a Sure Trac brand. Later, on March 19th, I bought the driver's side with order number 10[redacted]. After my car's fifth gear failed recently, I removed both CV axles to find the driver's side boot completely collapsed and stretched too far. Comparing the new axles with my old ones, I noticed the new ones from your store are about two inches shorter, which concerns me and a few mechanics I consulted. They advised against reinstallation due to potential transmission issues, possibly causing my second transmission failure in four months. Since I rely on my car for a daily [redacted]-mile commute and can't afford downtime, I'll purchase replacements locally. I believe the warranty period might have passed on the first axle, but regardless, I need guidance on returning these incorrect parts as they don't fit my car properly.

I need assistance from Rock Auto regarding the return and refund of core charges for brake calipers ordered on April 25th under order #[redacted]02 for my [redacted] Toyota Tacoma 2.7L L4. I purchased item KCOE137 which included calipers, rotors, and brake pad kit. Unfortunately, the original boxes were mistakenly discarded by my mechanic during the brake job. Rock Auto's website states they only accept returns in the original packaging to issue a refund. Each core was charged $37.50, totaling $75.00. I am looking to return both calipers for a refund to my credit card via PayPal. I have the order confirmation and packing list if needed. How should I proceed in resolving this issue with the return and refund process?

I received the wrong brake caliper in my order #[redacted]57. This incorrect part was delivered in the right box. I urgently need the passenger side caliper for my truck. I cannot print the return label as I don't have printer access. I was disappointed to discover the mistake after eagerly starting the brake job on my vehicle. I will pay for expedited shipping if needed. Please send the correct part promptly. I have left a message on your answering machine and would appreciate a quick response. Thank you.

I received the wrong size parts for my vehicle. I realized there are different sizes of rotors and brake pads available. I had some health issues and couldn't work on my vehicle until medically cleared. Unfortunately, by the time I could return the incorrect parts, the 30-day limit had passed. I have now ordered the correct parts but need advice on what to do with the wrong ones. I hope to return them for an exchange. I am willing to cover any restocking or shipping fees. Your assistance with this matter would be highly appreciated.

Dear Rockauto Associates, I am a devoted customer who purchased a window regulator for my Ford F-[redacted] in November. Recently, I managed to find time to address the clunking in my rear door only to discover a missing or loose bolt left by the previous owner. Luckily, I was able to fix it by securing the existing regulator. I acknowledge that some time has passed since my purchase, and I am willing to pay a restocking fee if necessary as the part is likely still available. I appreciate your understanding of my challenging circumstances. Sincerely, Blane Adessa

PayPal mistakenly processed a duplicate payment which I disputed. Despite canceling the dispute as requested by Rock Auto to receive a refund, I am still awaiting the reimbursement of $[redacted].87. The initial order was canceled, leading to PayPal paying twice. Rock Auto initially refunded one payment, but PayPal deducted it again. I am now seeking assistance to retrieve the second refund. Your prompt attention to this matter is appreciated. Thank you, C. L. 1-[redacted]

I purchased a pair of KYB struts for my Acura back in January. Unfortunately, the right side one started making noise. After multiple attempts to fix it by replacing the top mounting brackets, I eventually bought a complete spring and strut unit, which solved the issue. I understand that the warranty has expired, but the strut is still under manufacturer warranty. Instead of receiving a replacement, I would like a credit card reimbursement. I have already resolved the problem, and I need Rock Auto to handle the reimbursement. Could you please send me a call tag to finalize this matter? Thank you. - D.H.

I recently received a front left caliper kit, and I discovered that the caliper mount is stripped inside where the bolt connects it to the wheel housing. The bottom bolt has no threads, making it impossible to attach. My order number is #[redacted]69. This kind of issue should have been detected in a quality check before shipping. My car is currently unusable since I can't reinstall the old brakes. Please get in touch with me promptly. Thank you. I would appreciate it if the replacement part could be shipped overnight to help me resolve this problem caused by Rockauto.

Regarding order #[redacted]21 for the Dorman [redacted] tensioner pulley, I have noticed that while this item has various vehicle applications, it does not work for Ford Engines with a 4.6 liter engine. The original belt tensioner for this specific engine has a hole in the center for direct mounting to the engine block, which the Dorman part lacks. If you compare the photos of other brand tensioners on your website, you will see they all have a pre-drilled hole for mounting. The Dorman part I received did not have this necessary hole. Although I was able to resolve the issue by transferring just the pulley from the new tensioner to my old one, I wanted to bring this error to your attention to prevent future complications with orders. Installing the belt tensioner as a whole unit will not align properly with the engine blocks in these applications. Thank you.

I recently purchased and received a pair of sun visor mounting brackets for my [redacted] Chevrolet Impala Custom, which has the same body as the Caprice model. The part number I ordered was "BRKT81." Although the new brackets I received appear almost identical and the mounting holes line up, there is an issue. Once the new bracket is attached to the roof, the attaching arm is angled up at the headliner, making it impossible to attach a visor. The problem lies in the pivot point and spring assembly being cast perpendicular to the mounting flange, unlike the original part with the number "[redacted]" (my [redacted] Chevy Impala parts book lists a slightly different number, #[redacted]), which allows the visor to attach and swing around to the side window. It seems this RockAuto part was made for a different car, as I have compared images showing the differences. I would like to inquire if RockAuto is aware of this error and if they have the correct part available or can acquire it for my car.

I am experiencing issues with Rockauto billing me for a part but unable to find my information in their system. Despite attempting to make a payment, the transaction wasn't processed, and I didn't obtain a purchase order number. Consequently, I am baffled as to why I am being charged. The pending charge of [redacted].78 remains unclear, and I wish to either cancel the order or get a refund. Communication seems difficult without an order number. To specify, the item I intended to purchase is a rack and pinion steering for a [redacted] Chevy Silverado. Feel free to reach out to me at [redacted]

Regarding Order [redacted]21 Return I purchased and returned twelve Oil Filter PF [redacted] from your website based on the information provided, stating it was the correct part for my [redacted] GMC Sierra [redacted] with a 5.3L engine. However, this information is inaccurate. According to the Owner's Manual and the filter currently installed on my vehicle, the correct part is PF63. The PF [redacted] is shorter and has slightly different dimensions compared to PF63. Cross-reference sheets also confirm that PF663 is not a suitable substitute for PF63. I kindly ask for a refund of the initial shipping fee of $7.89. I also request that the return shipping cost not be deducted from my full refund, as the error originated from the information on your website. It would be beneficial for you to update this error on your web pages. For your information, I will be ordering the correct part (PF63) from your website.

Regarding order [redacted]52, I purchased a radiator for my [redacted] Tundra with a 4.7 V8 engine. The issue arose as I received the wrong part designed for a standard cab, while my vehicle is an "access cab" with two doors and two additional access doors. Consequently, the radiator was too tall, causing difficulty in closing the hood. I mistakenly ordered part CSF [redacted] instead of the correct CSF [redacted] due to unclear website descriptions. As a faithful customer, I seek assistance in resolving this matter. Thank you for your anticipated help! Email: [redacted] Phone: [redacted] -Doug Dimond

To request a refund, I require a return postage label, which I haven't received. Without a tracking number for the refund, I need assistance. The part listed as compatible with my [redacted] Ford F-[redacted] 4.9/[redacted], "PEW [redacted]," in order number [redacted]27 from May 18, [redacted], the Peterson Lighting blinker switch assembly, does not fit. I input all details, but encountered difficulties returning to the refund webpage. I contacted service@rockauto for part verification and to address being charged $15.95 for expedited shipping instead of regular shipping but received no response. Please assist in obtaining the discounted return shipping label promptly, as I am considering disputing the payment on my US bank card if this matter is not resolved.

Subject: Concern Regarding RockAuto Return and Refund I am contacting RockAuto regarding Order Confirmation #[redacted]97. I returned three items due to poor factory assembly and unsatisfactory condition for installation on my car. The Left Headlamp cost CAD$56.27, the Right Headlamp CAD$57.61, and the Air filter $7.34, with an additional shipping fee of $64.61, totaling $[redacted].53. Despite returning the items in their original condition, I received an email stating my refund amount is $43.81 USD, equivalent to $57 CAD. I am puzzled as to why I am being charged for items that were faulty from the factory. Although I mentioned the low quality in the return label, I was unaware of the necessity to provide more detailed explanations during my first return to RockAuto. It seems unjust to deduct nearly 80% of the total paid for returning defective items. I have reached out via email without receiving assistance. I kindly request a full refund. Feel free to contact me for further information. Sincerely, Kevin Panahi [redacted] [redacted]

I recently purchased parts from your company. Initially scheduled for delivery on May 31st, they were then rescheduled for June 3rd. Despite receiving a notification that my packages were delivered on June 3rd, they never arrived. After contacting FedEx and opening an investigation, it was revealed that the driver left my packages at the subdivision gate instead of my front door, leading to potential theft or misplacement. The FedEx supervisor confirmed this issue with their drivers and advised me to request a refund. When I called FedEx's 1-[redacted] number, they instructed me to contact your company for a refund. I reported the missing packages on Monday but have yet to receive any response. I have never experienced delivery problems with your company before this incident and am requesting a refund for all the undelivered parts as I had to seek them elsewhere. I appreciate a prompt resolution to this matter.

Order # [redacted]51, part # A1P22-[redacted] (Rack & Pinion Assy), was purchased on 03/11/[redacted] for $[redacted]. Unfortunately, the part received was incorrect for a [redacted] F-[redacted] 5.4L V-8 truck. After reordering, the correct part arrived and resolved the issue. Despite being provided with return information, due to military deployment, the part was not returned as expected by 04/12/[redacted]. Requesting an exception to return the part for a refund considering the circumstances. Grateful for any consideration.

Order #[redacted]80: I received the EHT1222H brake pads with 8 large and 4 small stainless pieces, as well as 4 spring steel spreaders, and V-shaped wires. Unfortunately, the parts I needed were not included in the kit, based on the pictures shown. I'm satisfied with the Raybestos product I selected but I am missing the essential 4 springs. I would prefer not to return the whole product and incur high return shipping costs. Can anyone help me obtain the missing hardware shown in the picture? Thank you, Graham.