RockAuto Order Confirmation ***********Hi, I have returned * items to Rockauto because...

GetHuman3034423's customer service issue with Rockauto from June 2019

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The issue in GetHuman3034423's own words
RockAuto Order Confirmation ***********Hi, I have returned * items to Rockauto because the items were assembled poorly in factory and they weren't in a very good condition to install them on my car.*Left Headlamp cost me CAD$ **.**, Right Headlamp cost me CAD$ **.** , Air filter cost me $*.** and Also I paid $**.** for shipping. My total cost was $***.**.*I returned all above packages in its original condition and*now I got an email saying my total refund is $**.** USD which is equal to $** CDA !*I just don't understand for the items which was faulty from its factory why should I be charged? In return label I just said the items got low quality because didn't know I have to explain in "detail" and it was my first time returning something to Rockauto. It just doesn't make sense to cut almost %** of what I paid just because I returned faulty items to you guys and its not fair*I tried to address the issue in few emails but no one didn't help me. My request is to get my full refund .*please call or email me if you have any question and I can provide you with more info.*Kevin Panahi****-***-**********@***.com

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Rockauto

Customer service issue
Reported by GetHuman3034423
Jun 4th, 2019 - 2 years ago
Not resolved
Seen by 102 customers so far
Similar issue to 16826 others
0 customers following this
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Timeline

GetHuman3034423 started working on this issue
Jun 4th, 2019 11:53pm
GetHuman3034423 indicated the issue is not fixed yet.
Jun 7th, 2019 4:17am
GetHuman3034423 indicated the issue is not fixed yet.
Jun 9th, 2019 11:58pm
GetHuman3034423 indicated the issue is not fixed yet.
Jun 10th, 2019 12:01am

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