RockAuto Order Confirmation ***********Hi, I have returned * items to Rockauto because...

GetHuman3034423's customer service issue with Rockauto from June 2019

Help with my Rockauto issue
First: share to improve GetHuman3034423's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman3034423's own words
RockAuto Order Confirmation ***********Hi, I have returned * items to Rockauto because the items were assembled poorly in factory and they weren't in a very good condition to install them on my car.*Left Headlamp cost me CAD$ **.**, Right Headlamp cost me CAD$ **.** , Air filter cost me $*.** and Also I paid $**.** for shipping. My total cost was $***.**.*I returned all above packages in its original condition and*now I got an email saying my total refund is $**.** USD which is equal to $** CDA !*I just don't understand for the items which was faulty from its factory why should I be charged? In return label I just said the items got low quality because didn't know I have to explain in "detail" and it was my first time returning something to Rockauto. It just doesn't make sense to cut almost %** of what I paid just because I returned faulty items to you guys and its not fair*I tried to address the issue in few emails but no one didn't help me. My request is to get my full refund .*please call or email me if you have any question and I can provide you with more info.*Kevin Panahi****-***-**********@***.com

GetHuman3034423 did not yet indicate what Rockauto should do to make this right.

How GetHuman3034423 fixed the problem

We are waiting for GetHuman3034423 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman3034423
Jun 4th, 2019 - 4 years ago
Not resolved
Seen by 144 customers so far
Similar issue to 16826 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car

Timeline

GetHuman3034423 started working on this issue
Jun 4th, 2019 11:53pm
GetHuman3034423 indicated the issue is not fixed yet.
Jun 7th, 2019 4:17am
GetHuman3034423 indicated the issue is not fixed yet.
Jun 9th, 2019 11:58pm
GetHuman3034423 indicated the issue is not fixed yet.
Jun 10th, 2019 12:01am

The Free, Easy Way to Move Services

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies