Re: Order ********* Return**Ordered, and returned, (** ea.) Oil Filter PF *** from you...

GetHuman2993864's customer service issue with Rockauto from May 2019

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The issue in GetHuman2993864's own words
Re: Order ********* Return**Ordered, and returned, (** ea.) Oil Filter PF *** from you, as result of your web page indicating it to be the correct part for my **** GMC Sierra **** with *.*L engine. **That is NOT correct. The correct part, per Owner's Manual and the filter presently on vehicle, is PF**. The PF *** is shorter than PF**, and other dimensions are slightly different. **A check of some available cross reference sheets indicates that the PF*** is NOT a proper or acceptable substitute for the PF**. **I respectfully request refund of initial shipping ($*.**), and that you NOT subtract the return shipping back to you, from my full refund, since your web page caused the error.**You might want to correct this error on your web pages, also. As info, I am now going to order the correct part (PF**) from you.

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Rockauto

Customer service issue
Reported by GetHuman2993864
May 28th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 16471 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car

Timeline

GetHuman2993864 started working on this issue
May 28th, 2019 7:13pm
GetHuman2993864 indicated the issue is not fixed yet.
Jun 3rd, 2019 9:33pm
GetHuman2993864 indicated the issue is not fixed yet.
Jun 4th, 2019 10:23pm

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