Re: Order ********* Return**Ordered, and returned, (** ea.) Oil Filter PF *** from you...
GetHuman2993864's customer service issue with Rockauto from May 2019
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Re: Order ********* Return**Ordered, and returned, (** ea.) Oil Filter PF *** from you, as result of your web page indicating it to be the correct part for my **** GMC Sierra **** with *.*L engine. **That is NOT correct. The correct part, per Owner's Manual and the filter presently on vehicle, is PF**. The PF *** is shorter than PF**, and other dimensions are slightly different. **A check of some available cross reference sheets indicates that the PF*** is NOT a proper or acceptable substitute for the PF**. **I respectfully request refund of initial shipping ($*.**), and that you NOT subtract the return shipping back to you, from my full refund, since your web page caused the error.**You might want to correct this error on your web pages, also. As info, I am now going to order the correct part (PF**) from you.
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