On ******** I ordered a brake pad and rotor kit for a **** Toyota Avalon. When I finall...

GetHuman-fdkc's customer service issue with Rockauto from October 2018

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The issue in GetHuman-fdkc's own words
On ******** I ordered a brake pad and rotor kit for a **** Toyota Avalon. When I finally got around to working on the car it was today - I opened the box today (**********) and noticed it was the wrong shipping address on the invoice and the parts were for a **** Volkswagen Golf. When I tried to put the rotor on it obviously didn't match and then when I looked at the brake pads they were not the same as what is on the Avalon. My order number was: ******** but the invoice in the box was: Order * ******** and it said ship to: Eric W. Kuth, *** Main St. E, Young America, MN *****. I realize I have gone way past the date where this part can be returned but I guess I am asking if anything can be done here? Some advice would be much appreciated.*thanks for your help with this matter.*Sincerely* fran kelly

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Customer service issue
Reported by GetHuman-fdkc
Oct 28th, 2018 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 6952 others
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GetHuman-fdkc started working on this issue
Oct 28th, 2018 8:15pm

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