*Ticket*********** Online Return Created for Order **********Inbox*x**RockAuto Customer...
GetHuman1166312's customer service issue with Rockauto from September 2018
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The issue in GetHuman1166312's own words
*Ticket*********** Online Return Created for Order **********Inbox*x**RockAuto Customer Service**:** AM (** minutes ago)* to me**Your email could not be received because Ticket ********* has been closed. If you have additional questions, please use our Help pages. If you have a new order issue, please report it using our Order Status and Returns page.**Thank you,**RockAuto Customer Service**RockAuto HELP*http:**www.rockauto.com* **Hello RockAuto Customer Service,**I have attempted to order my warranty return part so that I can send back*the defective part, when going to the cart to check out the attached*message comes up and will not let me proceed with the order. Please advise*me on how to exchange the defective part.**Thank you,*Melanie Snell****-***-******On Mon, Sep *, **** at **:** AM RockAuto Customer Service *******@***.com* wrote:*** Dear Ms. Snell,****** We’re sorry for the problem with your order. The part is still covered** under the manufacturer's *warranty** *http:**www.rockauto.com*docs*warranty**.**** The manufacturer's warranty offers a replacement of the same brand and** part number only. This part is *not* eligible for a refund. You may** return your part for replacement.**** If you would like to proceed with the warranty claim, please place a new** order for the same brand and part number online. To do this, add the same** part number to your shopping cart, either by doing a Part Number Search** *http:**www.rockauto.com*en*partsearch** in our catalog or by clicking** "Add to Cart" next to your return (see example below):******** Place a new order for your part on RockAuto.com.**** Once you've received the new part, installed it and verified that it** works, you can visit our *Order Status & Returns page** *https:**www.rockauto.com*orderstatus*** and set up a return as "Broken *** Defective * Warranty." You will set up the return in the *new* order** since we want to refund you for the amount you paid for the replacement.**** *Note: The manufacturer's warranty only offers an exact replacement of the** same brand and part number.* It does *not* offer a refund or exchange for** a different product. Warranties do not include shipping, but because we** value our customers, RockAuto will include in your refund the cost of** one-way economy shipping.**** If you have additional questions about how to proceed with your warranty** claim, please see: *How do I exchange the bad part I received for a new** one? *http:**www.rockauto.com*help*?page***RETURNOPT******** Thank you,**** Jen** RockAuto Customer Service**
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