*Ticket*********** Online Return Created for Order **********Inbox*x**RockAuto Customer...

GetHuman1166312's customer service issue with Rockauto from September 2018

21 views | 5655 similar | 0 following
Help with my Rockauto issue
First: share to improve GetHuman1166312's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1166312 to get a Rockauto rep on the line!
Always use the GetHuman Phone to call Rockauto. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1166312 may need:
Description of the part, Make and model of car, and Year of car
The issue in GetHuman1166312's own words
*Ticket*********** Online Return Created for Order **********Inbox*x**RockAuto Customer Service**:** AM (** minutes ago)* to me**Your email could not be received because Ticket ********* has been closed. If you have additional questions, please use our Help pages. If you have a new order issue, please report it using our Order Status and Returns page.**Thank you,**RockAuto Customer Service**RockAuto HELP*http:**www.rockauto.com* **Hello RockAuto Customer Service,**I have attempted to order my warranty return part so that I can send back*the defective part, when going to the cart to check out the attached*message comes up and will not let me proceed with the order. Please advise*me on how to exchange the defective part.**Thank you,*Melanie Snell****-***-******On Mon, Sep *, **** at **:** AM RockAuto Customer Service *******@***.com* wrote:*** Dear Ms. Snell,****** We’re sorry for the problem with your order. The part is still covered** under the manufacturer's *warranty** *http:**www.rockauto.com*docs*warranty**.**** The manufacturer's warranty offers a replacement of the same brand and** part number only. This part is *not* eligible for a refund. You may** return your part for replacement.**** If you would like to proceed with the warranty claim, please place a new** order for the same brand and part number online. To do this, add the same** part number to your shopping cart, either by doing a Part Number Search** *http:**www.rockauto.com*en*partsearch** in our catalog or by clicking** "Add to Cart" next to your return (see example below):******** Place a new order for your part on RockAuto.com.**** Once you've received the new part, installed it and verified that it** works, you can visit our *Order Status & Returns page** *https:**www.rockauto.com*orderstatus*** and set up a return as "Broken *** Defective * Warranty." You will set up the return in the *new* order** since we want to refund you for the amount you paid for the replacement.**** *Note: The manufacturer's warranty only offers an exact replacement of the** same brand and part number.* It does *not* offer a refund or exchange for** a different product. Warranties do not include shipping, but because we** value our customers, RockAuto will include in your refund the cost of** one-way economy shipping.**** If you have additional questions about how to proceed with your warranty** claim, please see: *How do I exchange the bad part I received for a new** one? *http:**www.rockauto.com*help*?page***RETURNOPT******** Thank you,**** Jen** RockAuto Customer Service**

GetHuman1166312 did not yet indicate what Rockauto should do to make this right.

How GetHuman1166312 fixed the problem

We are waiting for GetHuman1166312 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1166312 fixes it.
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman1166312
Sep 19th, 2018 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 5655 others
0 customers following this

Timeline

GetHuman1166312 started working on this issue
Sep 19th, 2018 4:35pm

Setup Your New Home Easily

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians