The new starter recently purchased from Rock Auto is begining to consistantly malfuncti...

GetHuman1045821's customer service issue with Rockauto from August 2018

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Description of the part, Make and model of car, and Year of car
The issue in GetHuman1045821's own words
The new starter recently purchased from Rock Auto is begining to consistantly malfunction. The starter motor turns but the starter drive does not engage until mutiple attempts. The starter collaterals also state that * OE starters including mine w bolts on the outside the starter body are replaced w a common part. I purchased more expensive starter w external bolts on the outside field case (as this is what was OE on truck). If all starters are now the same as bulletin states, I would like *my money refunded to reflect lower price of $***.**. I DID NOT recieve a starter w bolts on outside field case. I would like new starter sent to me and I will send back faulty unit. I do not want to have to purchase a new unit and be refunded for faulty unit. Thank you.
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Rockauto

Customer service issue
Reported by GetHuman1045821
Aug 28th, 2018 - 4 mons ago
I have an issue with Rockauto too
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Seen by 6 customers so far
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Timeline
GetHuman1045821 started working on this issue
Aug 28th 12:07pm