GetHuman-restifie's customer service issue with Rockauto from August 2018
Help with my Rockauto issue
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The issue in GetHuman-restifie's own words
I have finally found that the gaskets supplied by dorman ***-***G are made of rubber and E** will disolve rubber. They did not research the E** and used the same material as you would use for gas. They list the parts for the "Z" E** motor. ... I purchased the Dorman Intake manifold ***-*** fomy you. It comes with Dormans gaskets and you can not use the OEM gaskets with it. In about **** miles I have developed misfires. Engine is running too lean. This is a Flex Fuel Z motor and I am using E**. After going thru every other possibility the problem is a leaking intake gasket. GM has superseeded their gasket sever times to solve this problem. I contacted Dorman and they do not have a comparable gasket available. I contacted you and since I moved since purchasing the manifold I can order another Dorman Manifold and return this one for credit. This will not solve the E** problem. I will be replacing the manifold every **** miles. You show a SKP manifold ******. Can the updated OEM gasket be used with this manifold or is theirs certified for E**? I contacted Dorman and they are having their engineers check this out. I am without a vehicle, There is a TSB * **-**-**-***A concerning this problem. PLEASE HELP!
I asked if their SKP manifold used the E** gaskets. No Response. On line automation said I could return the Dorman Manifold and they would send me another one. Unfortunately with the rubber gaskets I would have to change it again in about **** miles. I have moved since the purchase and even if they send me another one they will only send it to my old address in Bayonne, NJ and not NY where I live now.
I have asked them how we can resolve this problem. At this time I am without a vehicle. I am thinking I should rent a car and hire an attorney.
I have purchased parts from Rockauto for about ** years. I had a shop and purchased quite a large amount of parts. Now I have a problem and they are no where to be found. Dorman said I could go back to the ACDELCO Manifold that has the proper gaskets. This would cost about $****.**.
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