I recently ordered parts for my **** Ford Taurus it was under the name John Strong the...

GetHuman729647's customer service issue with Rockauto from May 2018

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The issue in GetHuman729647's own words
I recently ordered parts for my **** Ford Taurus it was under the name John Strong the telephone number is ***-***-**** we ordered six spark plugs and we're charged for * spark plugs but we were only sent five spark plugs and had to wait * days to receive them. Also ordered a spark plug wire set we specified that it was a * cylinder dual overhead cam and we were shipped the wrong wire set. We received wires for a single overhead cam and those also were received * days after the order. My car has been disabled for a week now. I diligently paid my bill up front only to receive incorrect parts and not enough parts. I could lose my job over not having a vehicle to get to work! I want to be shipped the correct plug wire set for a **** Ford Taurus *.* L V* dual overhead cam and I want my spark plugs these need to be overnighted to me. My telephone number is ***-***-**** my name is Catherine. Again the confirmation order number for this order is ***-**** one under the name John Strong and the address is ** Troy Lane Kincheloe Michigan *****
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Rockauto

Customer service issue
Reported by GetHuman729647
May 29th, 2018 - 2y ago
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Timeline
GetHuman729647 started working on this issue
May 29th, 2018 11:18pm
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May 29th, 2018 11:19pm