Stuck ***** has me screwed

GetHuman-megesieb's Device Support issue with Ring Doorbells from August 2019

Help with my Ring Doorbells issue
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The issue in GetHuman-megesieb's own words
Someone to help me open my doorbell ... Hi *The ***** in my ring door bell is stripped so I can’t open it and reset the doorbell. I am a new homeowner so this doorbell is currently registered to the previous owner. I even bought the Ring screwdriver but the ***** is so corroded it is stripping the screwdriver. I have. Called and talked to client for almost ** minutes- he would only send me a screwdriver with a MAC number but i can only get that number if I can open the ring doorbell. Which I can’t. It was probably the most frustrating disappointing service call I have had because I keep going in a circle - ending with the fact I can’t get the doorbell open to reset it.
The ***** is stuck and stripping the screwdriver
Either get someone to my house to open this or send me the materials to open it
I just moved to this house and initially excited because I thought it would be a easy way to be contacted when people were at my house
Ordered a torq screwdriver off of Amazon - call helpline- not sure what else to do.
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Ring Doorbells

Ring Doorbell
Device Support issue
Reported by GetHuman-megesieb
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 1078 others
0 customers following this

Timeline

GetHuman-megesieb started working on this issue
Aug 3rd, 2019 7:02pm
GetHuman-megesieb indicated the issue is not fixed yet.
Aug 3rd, 2019 11:12pm
GetHuman-megesieb indicated the issue is not fixed yet.
Aug 3rd, 2019 11:12pm
GetHuman-megesieb indicated the issue is not fixed yet.
Aug 4th, 2019 7:37pm
GetHuman-megesieb indicated the issue is not fixed yet.
Aug 6th, 2019 7:10pm
GetHuman-megesieb indicated the issue is not fixed yet.
Aug 6th, 2019 7:10pm
GetHuman-megesieb indicated the issue is not fixed yet.
Aug 6th, 2019 7:10pm
GetHuman-megesieb indicated the issue is not fixed yet.
Aug 6th, 2019 7:10pm
GetHuman-megesieb indicated the issue is not fixed yet.
Aug 6th, 2019 7:10pm
GetHuman-megesieb indicated the issue is not fixed yet.
Aug 6th, 2019 7:10pm
GetHuman-megesieb indicated the issue is not fixed yet.
Aug 6th, 2019 7:20pm
GetHuman-megesieb indicated the issue is not fixed yet.
Aug 6th, 2019 7:20pm