Ring Doorbells Customer Service Issues

I just received a message informing me that my prescription was canceled due to changes in my credit card information. I started to update it but then began thinking about how Ring falls short of its promises. The system does not activate quickly enough to allow for real-time communication at the door, causing visitors to leave before I can engage with them. Additionally, the camera system fails to capture images promptly when alerted due to activity, resulting in missed footage. A superior camera system should continually record while erasing footage older than 15-30 seconds, keeping the previous 15-30 seconds before an activation. While I will stick with what I have for now, the service of storing recordings is not worth the cost. I am on the lookout for a competing product to Ring that offers an improved experience.

I ordered three spare quick release battery packs from the Ring website with an invoice number [redacted]7 issued on Nov 28, [redacted]. The order total was £59.85, and I placed the order on Nov 26, [redacted]. Upon receiving the delivery on Nov 30, [redacted], I discovered only one battery pack instead of the expected three as indicated on the dispatch note. After contacting Ring customer support at 01[redacted]45, I was initially assisted promptly but then placed on hold for an extended period before being assured that the missing two battery packs would be sent to my address. Despite being a loyal customer who has bought Ring products before, the mishap with the order has made me doubt the level of service I can expect. I am looking for confirmation that the remaining battery packs have been dispatched and would appreciate an estimated time of arrival for the delivery. I hope for a swift resolution to this matter to restore my confidence in Ring's customer service.

I am disappointed with my Ring Doorbell Pro as I continue to experience significant delays in video playback despite having a Chime Pro and trying a WIFI extender without improvement. My internet service is good, and both the doorbell and Chime Pro have strong voltage. The doorbell's wifi signal is Rssi-62, and the Chime Pro's is Rssi-36. Recently, when someone rang my doorbell, there was a substantial delay in the video feed, and I was unable to communicate with them for at least 4 to 5 minutes, resulting in them leaving. The slow performance of the Ring Doorbell has left me dissatisfied, and I cannot recommend it to others. It often takes minutes after a doorbell ring to identify the visitor, which is frustrating and unreliable.

I am dissatisfied with my Ring Doorbell as I am encountering multiple problems. Firstly, there is a brightness issue as I cannot see beyond the front porch during the day. Secondly, there is a significant problem with motion detection. Despite adjusting settings due to the street's proximity to my front door, about 30ft away, it still gives excessive motion alerts during the day, often ignoring someone walking up to the door. Additionally, the video clarity is excessively pixelated despite having excellent Wi-Fi signal and fast download/upload speeds. These issues are critical, especially since the product is meant for security yet fails to perform adequately. I seek a solution to these problems promptly as I am discontent with the considerable amount of money spent on this device. I purchased it for security, expecting flawless operation as advertised. If the issues persist, a full refund will be requested, and I will be considering alternative security options.

Five minutes ago, I sent you this message: "Our RING doorbell, a Christmas present, was installed on December 25. By January 25, the chime was no longer sounding in our house (we have one of the chime extender plug-ins). I'd like to be told what RING will do to correct that or - distant second choice - what RING's instructions might be for me to correct it. I understand that the doorbell is vulnerable to extreme temperatures (why would you sell such a product to people who don't live in San Diego?) and we've had an unusually cold and snowy winter here in Nebraska." And I received this response: "You did not yet indicate what Ring Doorbells should do to make this right." ARE YOU KIDDING ME?? I provided two ideas on how Ring could address this issue. Do you not believe in customer service at all? I should call you, you suggest. However, I have a fear of phone calls. Why do you refuse to accommodate your customers in a way that suits them?

I have been using a RING doorbell in Upstate New York for a few years now and have been happy with it. My step-mother, who lives independently in South Florida, also had a RING security camera installed by my brother, Jerry B., to help monitor her well-being. The shared camera system has worked well for a year, allowing us to check on her whenever needed. Recently, I added a new security camera at my home in NY. After setting it up on my iPhone, the icon for the shared camera with my step-mother disappeared. I am not sure why this happened or how to bring it back on my phone. Thank you, Donald B. Rochester, NY

Hello, I’m Anthony, a carpenter who often finds work through Craigslist gigs. Recently, I completed some demolition work at a property on Bitterwood in Winter Springs, where I chipped out the tile floor. Unfortunately, the contractor has not paid me the $[redacted] owed. When I went to collect my payment, the situation escalated due to a misunderstanding with neighbors who now wrongly perceive me as a criminal. I believe the contractor fabricated a story to avoid embarrassment. I am considering legal action against the homeowner and potentially the Ring system for tarnishing my reputation. If necessary, you can reach me at [redacted]. I hope this situation can be resolved promptly to prevent further harm to my name. Thank you.

I have owned the Ring Doorbell 1 for a while, but only recently installed and used it. I am dealing with issues as the motion detection is slow to alert me, even when set to detect at a distance. Unfortunately, by the time the live video connects, the person has already left. The delays in connecting have been a problem, leading to missed deliveries, which was one of the main reasons I purchased the product. The Ring is near the router, approximately 5 meters away, with a Chime Pro WiFi extender 3 meters from the doorbell in between.

I am experiencing difficulties with our Ring Home Alarm system. Firstly, the keypads intermittently stop working. After setting it to home mode at night, the keypad turns red, but in the morning, it switches to blue off mode and does not respond to our attempts to deactivate it. Consequently, when the door is opened, the alarm triggers, and the keypads are ineffective in stopping it, requiring me to use the phone which is inconvenient. Secondly, due to the keypads malfunctioning, the alarm has been triggered five times, expecting a response from the Ring home protection service, including a call or visit from the authorities, but we have not received any communication or assistance.

I charged my Ring doorbell earlier today. The live video was working when I checked it before installation. However, after installing it, I encountered difficulty activating the device despite verifying the connections were correct. I deleted the app twice, set it up two additional times, but I am still unable to access the live view feature as the button seems to have disappeared.

I helped my friend install her Ring Doorbell Pro a few years back. The MAC address is 6C:0B:84:F9:81:56, and she pays the $[redacted] yearly fee to Ring. However, the doorbell no longer connects to her Wi-Fi, and the light doesn't circle. I checked the voltage (23VDC) and Device Health (Last Reported Voltage is "good") on her older-style Ring Pro. The signal strength (RSSI-56) and firmware are fine. I noticed the doorbell button sticks when pressed. Can she request a replacement? Her Ring account name is Cynthia Stockton at [redacted] Ray Circle, Indianapolis, IN [redacted]. I'm Bruce Mosser, her tech support, and a happy Ring customer too.

I am experiencing issues with the live view on my Ring Doorbell 2. The live view is sporadic, often freezing immediately upon opening. Sometimes, I receive an error message stating, "Your phone is having trouble connecting to Ring," followed by, "We're having trouble connecting to your Doorbell 2." I have tried clicking on "More Info," which redirects me to irrelevant articles, or "OK," which just returns me to the main screen. My download speed is 35.24 and upload speed is 68.47, with a ping of 43 and an RSSI of 44.

I am encountering an issue with receiving an excessive number of false positive motion alerts which is quite frustrating as it leads to frequent alerts, faster battery drainage, and desensitization to genuine motion events within my household. The Ring Doorbell 2 is positioned in the hallway. Yesterday, I attempted to address the problem by taking the following steps: - Removed all devices from the Ring App including Ring Doorbell 2 and Chime Pro. - Charged the Ring Doorbell 2 battery. - Uninstalled the Ring App from my smartphone. - Installed the Ring App from the Google app store. - Set up the Ring Doorbell 2. - Installed the Chime Pro. - Connected the Ring Doorbell 2 to the Chime Pro. - Adjusted Motion Frequency to Standard. However, even after these steps, the issue persisted with an overwhelming number of motion alerts, for instance, 17 alerts within one hour, rendering the Doorbell unusable in this state.

I recently purchased a Ring Doorbell Pro and noticed an issue with the "Alerts Open Full screen Videos" setting in the app. Despite being selected, it does not remain active when I switch to another screen on my iPhone. I contacted support last week, and I was informed that a fix would be included in the next app update. However, even after the update, the problem persists. The toggle for "Alerts Open Full screen Video" keeps turning off, rendering it useless for immediate viewing. This issue occurs on both of my iPhones and a new iPad, even after uninstalling and reinstalling the app as suggested. The tech support representative acknowledged the problem and mentioned they would provide an update. I am eagerly awaiting a fix for this issue. Thank you. Larry S.

I purchased my Ring doorbell over a year ago, but I've been having issues with the left side of the camera not recognizing motion until someone is directly in front of it. I've contacted customer service multiple times and tried suggested fixes with wedges, but it hasn't improved. When I tested it by approaching from different angles, the left side was not detecting movement properly compared to the right side. It seems like there is a problem with the right portion of the camera not activating. I'm looking for a solution to this issue. Thank you, Bob T.

I bought my Ring doorbell over a year ago, and I've been experiencing an issue with the left side of the camera not detecting motion until a person is directly in front of the center. Despite multiple calls for assistance and trying various suggestions, like using different wedges, the problem persists. I have noticed that the camera captures movement on the left side well before reaching the center, but struggles to do so on the right side until someone is centralized. This indicates an issue with the camera's right side not activating properly. I'm looking for advice on how to address this matter. Thank you. - BT

I recently contacted you regarding a concern with your product and satisfaction survey. I want to bring to your attention a security flaw in your doorbell system. Anyone can call your helpline and receive guidance on removing the system without providing proof of ownership, such as purchase details or a scan code. The system I purchased for my mother, who has dementia, was removed by one of your male staff without using the special screwdriver provided. This raises concerns about potential damage to the unit. The police are involved in the matter, but I am awaiting further guidance. The individual who removed the unit claims it is a data protection issue and an invasion of privacy. The unit was installed for my mother's safety. I contacted your company by phone and email, but have yet to hear from your Outreach Team. I would appreciate a prompt response via call or email. Brooklyn assured me that if the unit is not returned or is damaged, a replacement will be provided. I can provide a police reference if needed. Thank you. Janet M.

I've noticed that even though my wifi connection is strong, my ring constantly disconnects on its own, requiring me to contact customer service for reconnection assistance over the phone. I haven't had this ring for long, less than six months I believe. Another issue I'm facing is that when I receive motion alerts and view the video, it only captures the end parts as individuals are walking away or the door is closing. I opted for this product to test it out, as I didn't want to invest much in security cameras or other doorbells, and unfortunately, I am very dissatisfied with the performance. While I won't request a refund, it's disappointing to see $[redacted] go to waste. It's essential for companies not to promote products that don't function properly. I'm sure there are many others who feel let down like me. Thank you for your assistance, have a great day.

I purchased and installed the product in October, and it was working well until two weeks ago. It has stopped giving alerts for people walking up and down the driveway within the set zone. I received almost [redacted] alerts the other day for things like wind, bugs, and rain, but not for people unless they are directly in front of the camera. When someone walked halfway up the driveway, only one alert was generated. I did the same walk, and it did not capture me at all. There have been no alerts since 5/27 when we walk our dog in the morning and evening on the driveway, as it previously did. The system freezes when the doorbell rings or on motion alert and does not allow any contact, just a still picture. Although I followed the online instructions, deleted, reset, and reconfigured the zones spending hours on it, the issue persists. I had assistance from a Best Buy manager for another two hours, but we couldn't resolve it. The constant irrelevant alerts, delays in video processing, and missing real alerts are frustrating. I previously contacted customer support, but I need to speak to a person for help. I have warranties on the doorbell and a Best Buy Total Tech warranty. Since I am leaving town in two weeks, I need this fixed urgently. The alerts used to only include people and cars on the driveway or visitors ringing the bell, not random movements. My husband just walked our dog in the camera zone, and no alerts were triggered when he left or returned. Please help!

Subject: Inquiry Regarding Speakers for Wayfinding Project Dear Sir/Madam, I represent Valancourt International LLC, a company based in Atlanta that specializes in Wayfinding and Environment Graphics. We are currently working on a Wayfinding project and we are interested in learning more about the speakers used in interactive kiosks and signage structures. We have a few questions regarding the speakers: 1. Are the speakers manufactured in-house or outsourced? 2. Could you provide us with the specifications and dimensions of these speakers? 3. Would it be possible for us to receive product samples of the speakers? If you require further information, please do not hesitate to reach out to us using the contact details provided below. Thank you for your cooperation. We are looking forward to your response. Best regards, Suhina Agarwal