My RING Door bell (battery powered) does not allow me to view LIVE. It keeps scrolling...

GetHuman1957532's customer service issue with Ring Doorbells from January 2019

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The issue in GetHuman1957532's own words
My RING Door bell (battery powered) does not allow me to view LIVE. It keeps scrolling when I select it and then says can't connect. Also, it stops recording activity between *p-*a when I know for sure there's activity between that time. I also took off the faceplate and pressed the reset button. The LIVE view was enabled for only enabled for a few minutes then it wouldn't allow me to do view it again. RING went back to scrolling and saying can't connect.
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Ring Doorbells

Customer service issue
Reported by GetHuman1957532
Jan 13th, 2019 - a mon ago
I have an issue with Ring Doorbells too
Not resolved
Seen by 2 customers so far
Similar issue to 326 others
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Timeline
GetHuman1957532 started working on this issue
Jan 13th 7:55pm