My RING Door bell (battery powered) does not allow me to view LIVE. It keeps scrolling...

GetHuman1957532's customer service issue with Ring Doorbells from January 2019

326 similar
0 following
Help with my Ring Doorbells issue
First: share to improve GetHuman1957532's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1957532's next move: call Ring Doorbells.
The best way to get your problem resolved is to tap the button below to start calling Ring Doorbells. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1957532 may need:
Name, Email, Phone number or other identifying information
The issue in GetHuman1957532's own words
My RING Door bell (battery powered) does not allow me to view LIVE. It keeps scrolling when I select it and then says can't connect. Also, it stops recording activity between *p-*a when I know for sure there's activity between that time. I also took off the faceplate and pressed the reset button. The LIVE view was enabled for only enabled for a few minutes then it wouldn't allow me to do view it again. RING went back to scrolling and saying can't connect.
GetHuman1957532 did not yet indicate what Ring Doorbells should do to make this right.
I have an issue with Ring Doorbells too
How GetHuman1957532 fixed the problem
We are waiting for GetHuman1957532 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Ring Doorbells's attention and get better help faster. Tap below to get started.
Having Ring Doorbells issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Ring Doorbells email you?
This email address isn't valid
Follow this issue
See how GetHuman1957532 fixes it.
This email address isn't valid

Ring Doorbells

Customer service issue
Reported by GetHuman1957532
Jan 13th, 2019 - a mon ago
I have an issue with Ring Doorbells too
Not resolved
Seen by 2 customers so far
Similar issue to 326 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1957532 started working on this issue
Jan 13th 7:55pm