How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Ridgid Tool Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then press 1, then press 2; they ask you to know the model of the equipment you are calling about
Below are some clips we've found from Ridgid Tool Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Welcome to Ridgidool customer support.
For power tools, press one.
For wet dry vacuums, press two.
For sump pumps, sewage pumps, and utility pumps, press three.
For plumbing, press four.
For on-site storage, press five.
Press the star key to repeat the options."
Excerpt from a call with Ridgid Tool Company
Monday, February 12, 2024 1:20 PM
After you press 4
"Thank you for calling Professional Tools customer support line.
Home of Greeley and Rigid products. This call may be monitored and recorded for quality assurance.
Please listen carefully as our options have changed.
For professional tools customer support, press one.
For professional tools technical support and warranty information, press two."
Excerpt from a call with Ridgid Tool Company
Tuesday, March 5, 2024 5:30 PM
After you press 5
"Thank you for calling Warner Co.
We appreciate your call. Our prompts have changed, so be sure to listen carefully.
Our business hours are eight AM to five PM, Monday through Friday, Eastern Standard Time.
To place an order, please use our appropriate portal to submit your order.
To find a distributor or report a problem with a distributor, please press five.
Press six for all other inquiries.
To cancel or change an existing order, please press one.
For pricing, inventory availability, or order status, please press two."
Excerpt from a call with Ridgid Tool Company
Monday, February 12, 2024 1:20 PM
What are the hours and when should I call?
Ridgid Tool Company operates the call center for this 800-474-3443 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 341 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ridgid Tool Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ridgid Tool Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ridgid Tool Company is Tuesday.The most busy day to call is Monday.Again, this is based on a sample of 341 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
The best time to call
In summation, the best day to call Ridgid Tool Company is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ridgid Tool Company staffs the call center well on Tuesday.
More Ways to Contact Ridgid Tool Company Customer Service
There are of course other ways to contact Ridgid Tool Company customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Ridgid Tool Company customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ridgid Tool Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ridgid Tool Company agent. This phone number is Ridgid Tool Company's best phone number because 2,046 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-474-3443 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Ridgid Tool Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ridgid Tool Company has 1 phone number. It's not always clear what is the best way to talk to Ridgid Tool Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ridgid Tool Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ridgid Tool Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.