I purchased water heater* Model XP**T**HE**UO*Serial M**********From HOME DEPOT...

GetHuman1905383's customer service issue with Rheem Heating & Cooling from January 2019

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The issue in GetHuman1905383's own words
I purchased water heater* Model XP**T**HE**UO*Serial M**********From HOME DEPOT **********It has worked since then with no symptoms. I have drained some scale out of the tank.********** the blue light was out and the burner was off. I re-lit the pilot twice, but it went out as soon as I released the ****.**I suspected the thermopile was the problem, so I removed the burner assembly. There is no obvious problem with the sensor bulb, wire, or connectors.**I asked a local plumber to help me with the repair and he was unable to find parts for the unit. He suggested I get the parts from Rheem under warranty. **I want Rheem to supply the thermopile, or the whole burner assembly, and*or the Honeywell control as needed. *I am willing to further diagnose the problem. I have professional plumber help.**Jerry Zink**** CR ****Durango, CO ******cell *** *** ****
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Rheem Heating & Cooling

Customer service issue
Reported by GetHuman1905383
Jan 5th, 2019 - 4 mons ago
I have an issue with Rheem Heating & Cooling too
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GetHuman1905383 started working on this issue
Jan 5th 8:54pm