My * ton AC unit (above) works fine on utility power. When I use a **KW Standby Genera...

GetHuman1167790's customer service issue with Rheem Heating & Cooling from September 2018

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The issue in GetHuman1167790's own words
My * ton AC unit (above) works fine on utility power. When I use a **KW Standby Generator, it does a * min delay and then tries to start but quits. This apparently triggers another * minute delay, and the cycle repeats. It ran just fine on an *KW portable generator. I have another * *** ton Rheem unit that works just fine on the **KW generator. Apparently the power dips a little when the AC tries to start, but it probably did this worse using the *KW generator. Do you think the control board is bad, and letting a small dip in power re-trigger the timer?
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Rheem Heating & Cooling

Customer service issue
Reported by GetHuman1167790
Sep 19th, 2018 - 6 mons ago
I have an issue with Rheem Heating & Cooling too
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Seen by 6 customers so far
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Timeline
GetHuman1167790 started working on this issue
Sep 19th, 2018 8:46pm
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Sep 19th, 2018 8:49pm