Booking ********** for Donna Hannickel for Iceland April *-**, ****. Around Mar. **, I...
GetHuman-hancent's Cancel or change booking issue with Rentalcars.com from March 2019
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If you are having issues with refunding a purchase make through Greyhound, the best time is to call immediately. If you call within 24 hours of the booking you should be able to get a full refund.
The issue in GetHuman-hancent's own words
Booking ********** for Donna Hannickel for Iceland April *-**, ****. Around Mar. **, I changed my reservation from a manual transmission to an automatic. I received a cancellation notice for the manual, with a $** cancellation fee, but no confirmation of the reservation for the automatic. I was charged $*** on Mar. ** for the balance on the manual. On Mar **, I was charged an additional $** for the automatic. No issue there.however, I never received a confirmation for the automatic and nothing shows up on my account showing a reservation for it. Do I have a car reserved or not? If so, I need a confirmation number. If not, I need a full refund, as the error for not booking the automatic is your error. Please advise.
GetHuman-hancent did not yet indicate what Rentalcars.com should do to make this right.
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How GetHuman-hancent fixed the problem
Called, but live chat was down due to a gas leak in the building. Need to contact them again on live chat to resolve.
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