Rented a car for Maui In February **** from RentalCars. The total cost, as stated in t...

GetHuman-satwell's customer service issue with Rentalcars.com from March 2019

Help with my Rentalcars.com issue
The issue in GetHuman-satwell's own words
Rented a car for Maui In February **** from RentalCars. The total cost, as stated in the e-mailed voucher was CAD***.**. This was the same price mentioned on the internet site used to rent the vehicle. However, when browsing the voucher, I opened the Manage My Booking notation and was surprised*shocked to see that there was additional costs for taxes and fees of CAD***.**. Calls to Thrifty in Maui and Priceline and Rentalcars has me going in circles. Thrifty in Maui tells me that I will have to pay only the ***.**. But, the Manage My Booking information says I will have to pay an additional ***.** at the counter when the car is picked up. This is not the amount I was led to believe I was renting the car for. Therefore, I want to cancel the rental. How do I do this? I have been trying for * days to speak to a human voice to cancel the rental. Help!

GetHuman-satwell did not yet indicate what Rentalcars.com should do to make this right.

How GetHuman-satwell fixed the problem
Got on chat line, finally, and problem was solved within ** minutes.
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How Do I Cancel a Reservation with Rentalcars.com?How Do I Get Rentalcars.com to Refund a Charge?How Do I Dispute a Charge with Rentalcars.com?
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Rentalcars.com

Customer service issue
Reported by GetHuman-satwell
Mar 26th, 2019 - 2 years ago
Fixed
GetHuman-satwell shared how to fix
Seen by 6 customers so far
Similar issue to 1456 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman-satwell started working on this issue
Mar 26th, 2019 3:17pm
GetHuman-satwell confirmed the issue is fixed. Hooray!
Mar 29th, 2019 3:36pm