Dear Sirs**We wonder if you can assist with our double booking and payment problem.**We...
GetHuman1219672's customer service issue with Rentalcars.com from September 2018
Help with my Rentalcars.com issue
The issue in GetHuman1219672's own words
Dear Sirs**We wonder if you can assist with our double booking and payment problem.**We travel to Orlando a few times a year and always use the Rentalcars App. When we came to check whether we had booked for our current visit we checked the App and nothing was showing, and as a result we made a further booking, at the time not realising we had already booked. As soon as we realised we attempted to cancel the booking but the system would not allow, we assume as the date had been passed. Since arriving in Florida surprisingly the original booking has mysteriously appeared on the App.**The original booking that did not show up on the App was reference number ********* through Alamo. The amounts we paid were £ ***.**p and extra cover of £ ***.**p**The booking that was used when we collected the vehicle on **th September was ********* through Dollar. The amounts we paid were £ ***.** and extra cover of £ ***.**p.**We would kindly request a refund on the first booking that has not been used prior to our making reservations for our visits next year.**Kind regards**Colin & Denise Farrow
GetHuman1219672 did not yet indicate what Rentalcars.com should do to make this right.
I have an issue with Rentalcars.com too
How GetHuman1219672 fixed the problem
We are waiting for GetHuman1219672 to fix the problem and share the solution with the rest of us customers.
Please help with my Rentalcars.com issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.